Medical Scheduler

Job description

Granite Peaks Gastroenterology is a busy and fast-paced GI provider with clinics in Sandy and Lehi Utah. We believe in compassion care and exceptional service and our clinic is very patient-focused. We have an exceptional physician group that serves our patient population. We are looking for a Scheduler to support our growing and dynamic team

The Medical Scheduler is expected to have a knowledge of all operations of the office including assistance in efficient functioning of front office, i.e., scheduling appointments, handling of patient electronic charts, management of physician correspondence to referring physicians and other duties as directed by physician. Assist with telephone traffic and any other functions deemed necessary and reasonable

Scheduler Responsibilities include (but are not limited to):

• Schedule patients for office visits and procedures at appropriate facility, as per insurance guidelines
• E-mail or mail prep instructions to patients for procedures; ensure patients understand requested prep
• Follow up on EHR recall tasks to include outgoing return patient calls and requests
• Accurately and thoroughly document outgoing and incoming call data in NextGen
• Perform patient recall process, per protocol
• Print and fax each hospital’s weekly schedules (daily) and also follow up with any changes or add-ons for the following day
• Call insurance company and check pre-authorization/claims/benefits for procedures that require a referral
• Answer questions regarding preparation for procedures when patient call in.
• Adjust schedules nightly to fill any vacancies and the call Endoscopy Center to provide updates
• Reschedule appointments, if necessary, when Doctors request time off
• Enter recall from list generated, so letters can be sent out in a timely fashion
• Check the EMR throughout the day for tasks sent from medical records, medical assistants, and the physicians; complete tasks in a timely manner
• Answer telephone incoming calls
• Help with recall of procedures (i.e., entering demographics, entering and ending recalls in NextGen, finding updated information in iCentra, etc.
• Respond to referral requests and schedule patients accordingly
• E-fax or call in appropriate prep Rx for patients prior to procedures

Performance Requirements:

Knowledge:

• Knowledge of clinic policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Knowledge of grammar, spelling, and punctuation to communicate effectively.
• Knowledge of computer programs and applications.
• Medical terminology

Skills:

• Skill in using office equipment and handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Skill in gathering, interpreting, and reporting insurance information.

Abilities:

• Ability to work effectively as a team member with physicians and other staff.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to interpret and understand insurance benefits and reimbursement.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to communicate clearly.
• Ability to work with little supervision.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to accurately document in an EHR system (NextGen)
• Ability to work quickly and efficiently in a fast-paced specialty clinic

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19 - $21