What are the responsibilities and job description for the TDC - Full Time Agency Relations Coordinator position at UTAH FOOD BANK?
At Utah Food Bank, we believe that every team member has the power to create real change in the lives of those we serve. Since 1904, we’ve been committed to Fighting Hunger Statewide, and we’re inviting you to join our efforts.
Our growing team works collaboratively in a mission-driven, inclusive, and supportive culture. With the addition of seven new statewide facilities, we’re ready to make an even greater impact – and we need people like you to help us achieve it.
Working here isn’t just a job; it’s a purpose. From partnering with local communities to engaging with dedicated volunteers, you’ll see the results of your efforts every day. Together, we work tirelessly to achieve our mission of Fighting Hunger Statewide.
If you’re ready to use your skills and passion to make a meaningful difference, let’s talk. Learn more about us at utahfoodbank.org
The Full Time Agency Relations Coordinator works directly with UFB partner agencies in training and compliance with Feeding America/UFB standards; Meet Feeding America site visit requirements; Ensure required data is obtained from partner agencies. Some travel is required, including limited overnight travel.
Duties:
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Visit partner agencies in accordance with current UFB frequency guidelines; answering questions, ensuring compliance to procedures and assisting with issues and problems.
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Ensure all health and safety standards are followed and all partner agencies are in compliance with Feeding America and UFB health and sanitation requirements.
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Ensure partner agency file compliance by performing ongoing agency file audits.
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Provide excellent customer service to partner agencies including creating and adjusting agency orders for size/quantity, cultural and dietary preferences.
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Work with partner agencies, inventory, warehouse and transportation to maximize efficiency in distributing product; Place additional product as needed.
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Responsible to ensure all monthly food drive and service reports are accurately submitted by partner agencies (as applicable) in a timely manner.
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Responsible for timely and accurate completion of agency relations statistical reports as assigned by Programs Manager/Director.
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Provide excellent internal customer service and maintain a positive work atmosphere by acting and communicating professionally with customers, co-workers and managers.
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Work with team members and Programs Manager/Director to ensure staff communication and action with partner agency issues that can be solved by UFB.
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Onboard and provide training to new partner agencies; provide ongoing partner agency training as needed.
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Back up programs department staff as requested, including mobile pantry and children’s programs.
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Participate in conferences and community representation as assigned by the Programs Manager/Director.
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Responsible to maintain current food safety training (State Issued Food Handler Permit and/or ServeSafe).
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Intentionally promote diversity, equity, inclusion and belonging to build a positive work culture and environment
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Other duties as assigned.
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Bachelor’s Degree in business or social service field OR 1 to 3 years directly related experience
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Able to work with diverse groups and individuals; able to work independently and a team member
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Must be able to plan, direct and complete complex tasks
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Strong organization skills and excellent communication skills, verbally and in writing
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Good customer service skills; excellent leadership and conflict-resolution skills
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Intermediate computer skills with database and spreadsheet programs
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Able to relate to clients, agency staff, donors and the community at large in a manner to reflect
positively on UFB
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Valid driver’s license with clean driving record (MVR required prior to hire)
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High positive energy level and high standards of professional ethics and conduct
Physical Requirements:
The work is primarily sedentary, but can involve long periods of driving an automobile for agency visits. When monitoring an agency, the job may require moving items, working in tight spaces and other moderate physical exertion. This person should be able to lift 25 to 40 lbs. There will be some walking; standing; bending; carrying of papers, books, small parts, etc., on a daily basis. During peak seasons, all UFB staff may be asked to assist with receiving donations, picking up donations or other customer service work outside the normal scope of duties.
Utah Food Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $20