What are the responsibilities and job description for the Call Center Intake Advocate position at Utah Community Action?
We're Hiring: Call Center Intake Advocate | $18.80/hr. Amazing Benefits!
Location: 1240 American Beauty Dr, Salt Lake City | Schedule: Typically, Monday - Friday 8:30 am – 5:00 pm (on-site) | Type: Full-Time | FLSA: Non-Exempt
Are you a person with a passion for helping others? Do you thrive in a fast-paced environment where compassion, teamwork, and problem-solving matter? We're looking for an Intake Advocate to be the welcoming first point of contact for clients seeking support and resources.
In this role, you'll answer incoming calls, return voicemails, guide clients through available programs and eligibility requirements, complete initial screenings, process applications, gather documentation, schedule appointments, and connect individuals and families with community resources. Using a trauma-informed, client-centered approach, you'll help ensure every client feels heard, respected, and supported.
What You'll Bring
- Outstanding communication and customer service skills
- Comfort using computers, MS Office, internet applications, and data entry systems
- Ability to multitask on a multi-line phone system in a busy environment
- Strong problem-solving and interpersonal skills
- A professional, compassionate, and team-oriented mindset
- High levels of accountability, confidentiality, and flexibility
- Confidence communicating in English, both written and verbal
What We're Looking For
Required:
- High School Diploma or GED
- MS Office experience
Preferred:
- Two years of nonprofit, customer service, or call center experience
- Bilingual in Spanish or Arabic
A Few Important Details
This position requires professionalism, reliability, teamwork, and a willingness to adapt to changing needs. Candidates must successfully pass a background check, drug/alcohol screening, sex offender registry check, child abuse/neglect check, and meet all Head Start Health requirements.
Physical demands are primarily desk-based and include continuous sitting, occasional standing/walking, and lifting to 10 pounds
Pay & Perks
- $18.80/hour
- Medical, Dental, and Vision Insurance
- HSA with up to $2,500 match Telehealth access
- 401(k) with 5% company match
- 11 Paid Holidays Paid Winter Break (Christmas-New Year's)
- 192 PTO hours annually Weekly Paid Self-Care Hour
- Life & Disability Insurance, EAP, and more!
Why Utah Community Action?
At Utah Community Action, your work directly impacts lives. You'll be part of a mission-driven team that values compassion, professionalism, and community connection-while offering opportunities to grow and make a real difference every day.
If you're ready to support your community, grow with a mission-driven organization, and make every interaction count, we'd love to meet you!
Apply now! It only takes 3 minutes to join a team that's changing lives every day.
Utah Community Action is an Equal Opportunity Employer and the agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex (including conditions of pregnancy), marital status, familial status, sexual orientation, gender identity or any other protected- group status.
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