What are the responsibilities and job description for the Front Desk Supervisor/Lead position at USPI?
Front Desk Supervisor/ Lead Full Time
USPI New Mexico Surgery Center - Orthopaedics is hiring a Front Desk Supervisor/ Lead Full Time
Welcome to USPI New Mexico Surgery Center - Orthopaedics
At USPI New Mexico Surgery Center - Orthopaedics, we believe health and care are inseparable. We focus on offering a high quality, service oriented environment for your surgical procedure.
Job Summary:
1) Ability to provide direction to others that is clear, concise and promotes efficiency.
2) Ability to communicate well with patients, families, co-workers, etc.
3) Ability to supervise personnel providing direction, correction and conflict resolution.
4) Coordinates function of Reception/Admitting department including supervision of personnel, evaluations, orientation for new personnel or present personnel to new techniques.
5) Ability to collect patient payments and implement collection processes effectively and efficiently in accordance to current patient collection guidelines.
6) Coordinates staffing of admitting department so that patient admittance needs are met effectively.
7) Responsible for submitting Estimated Payment Logs to Business Office Manager.
8) Complete, review, and give evaluations in conjunction with the Business Office Manager.
9) Participates in developing orientation for new staff to department and continuing education for present personnel through in-services.
10) Responsible to comply with all USPI internal control practices and policies.
11) Interacts with all patients, families, visitors, and fellow employees in a mature, responsible manner to ensure a positive and professional environment.
12) Manages the intake of cash, check, credit card terminal payments, and direct deposits made to the bank through reconciliation of bank deposits with EOBs, checks, credit card transaction logs and cash or check receipts of patient payments.
13) Depositing of checks to bank daily and preparing the cash deposit for courier.
14) Reconciling deposits and checks received by obtaining payer EOBs, creating deposit logs, and reconcile them with payment poster.
15) Communicates daily with Business Office Manager regarding process improvement, additional tasks required, or training required.
16) Participates in daily schedule huddle
Required Experience:
Qualifications:
- High School education and/or equivalent.
- One year of related experience or training or equivalent combination of education and experience in business office activities.
- Shall be able to demonstrate required computer skills.
- Preferred: Medical receptionist experience and ASC experience