Bilingual Instant Quote Underwriter

Location: Wayne, PA

About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.

Your Role: As an underwriter, you’ll be at the heart of our operations, driving success by evaluating submissions, handling customer requests, and building strong relationships. You’ll work in a dynamic environment where creativity and strategic thinking are highly valued. Join us to be part of a team that’s respected for delivering exceptional service and innovative solutions.

Key Responsibilities:

• Underwriting and service delivery: Make sound decisions, communicate clearly and provide excellent service to customers while offering insurance quotes through phone and online chat
• Customer experience: Deliver the "USLI Experience" by demonstrating a positive and friendly attitude, a high service mindset, strong verbal communication skills, and problem-solving capabilities while working effectively in a fast-paced team environment
• Insurance expertise: Deepen and expand your insurance knowledge and be able to apply it to assist customers with their needs
• Relationship building: Cultivate and maintain strong relationships with customers, addressing their needs and driving business growth
• Mentorship: Guide and support new underwriters, sharing your expertise and fostering a collaborative environment
• Professional development: Engage in ongoing learning, including completion of required underwriting classes, exams, designations, training and role plays within 24 months of hire

What You’ll Bring:

• Attitude: A positive and growth-focused mindset combined with a caring attitude committed to USLI’s success, with the grit and resiliency to make it happen
• Customer-centric focus: A dedication to placing our customers at the center of everything you do
• Analytical mindset: Strong decision-making abilities, with a blend of data analysis and critical thinking
• Team collaboration: A proactive, team-oriented approach with excellent relationship-building skills
• Adaptability: Ability to navigate and thrive in a fast-paced, evolving business landscape

Qualifications:

• Language proficiency: Bilingual with native-level fluency in speaking, writing, and reading in both Spanish and English, with the ability to effortlessly transition between languages
• Licensing: P&C license desired but not required
• Underwriting experience: 3 years in Commercial Property & Casualty, Personal, or Management & Professional Liability lines
• Insurance coursework: Insurance-related designations or coursework (e.g., CPCU, RPLU) is a plus
• Alternative experience: 5 years in any of the following:
• Other insurance roles (e.g., sales, claims, agent/broker)
• Financial services (e.g., banking, mortgage, consulting)
• Legal services (e.g., attorney, paralegal)
• Relevant call center experience
• Ability to work on-site at least four days per week
• Core work hours of 9:00 a.m. – 5:00 p.m. or 12:00 p.m. – 8:00 p.m. ET

Salary Range:

• $55,000 to $95,000 based on relevant experience, industry knowledge, skills and expertise

What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while on-site and more than 450 annual personal and professional development courses. Explore more company benefits.

Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.

Job Type: Full-time

Pay: $55,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• On-site gym
• Professional development assistance
• Profit sharing
• Vision insurance

Work Location: In person

Salary : $55,000 - $95,000