What are the responsibilities and job description for the Service Technician position at Usherwood Office Technology?
JOB DESCRIPTION:
Usherwood is searching for a Copier Technician who is hardworking and client-focused. The Copier Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, and HP.
KEY RESPONSIBILITIES:
Usherwood Office Technology is an Equal Opportunity Employer.
Visit us at www.usherwood.com
Usherwood is searching for a Copier Technician who is hardworking and client-focused. The Copier Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, and HP.
KEY RESPONSIBILITIES:
- Effectively troubleshoot and repair a wide variety of copiers and printers.
- Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
- Manage time and customer expectations/requirements in a geographical territory.
- Comply with company policies and procedures.
- Achieve and maintain company benchmark performance.
- Engage in continuous product training.
- Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
- Configuring hardware and software components after installation
- Performing routine maintenance on technology equipment
- Testing equipment to troubleshoot the issues
- Documenting installation and repairs
- Maintaining all tools and equipment used during service calls
- Teaching customers how to use the equipment properly
- Managing the stock of replacement parts and equipment
- High school diploma required
- Possess strong problem-solving and client service skills
- Basic understanding of computers and networking
- Xerox certification preferred
- Ability to work independently without supervision
- A valid driver license and clean driving record
- Must be able to lift up to 60 pounds at a time
- Have an eagerness to learn
- Paid training and certification opportunities
- Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
- 20 days of paid time off
- Company paid life insurance and long-term disability insurance
- 401(k) plan with matching company contribution
- Annual company store allowance
- Company vehicle and gas card provided
- Enrollment into monthly bonus opportunity program
Usherwood Office Technology is an Equal Opportunity Employer.
Visit us at www.usherwood.com
Salary : $25 - $35