What are the responsibilities and job description for the Patient Services Representative II position at USC Health?
Location/Org Data : Introduction
Join a team that's shaping the future of pediatric care. Childrenâs Hospital Los Angeles is consistently ranked among the top 10 children's hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.
Overview
Schedule : Days, Monday - Friday.
Purpose Statement/Position Summary: The Patient Services Representative II provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments. Completes financial clearance and authorization duties, serves as the administrative support for assigned providers. Works closely with assigned providers to ensure follow up care is completed. Assists with creation and review of divisional performance reports and metrics.
The Urulogy department/PSR II performs patient scheduling, PRO, requesting authorizations, checking eligibility and managing high call volumes.
Minimum Qualifications/Work Experience:
Required: One year experience in customer service, preferably in a medical front office setting. Basic knowledge of computers, filing and organizational skills required. Ability to deal effectively with the public. Demonstrates strong multitasking abilities, with experience in scheduling, obtaining authorizations, verifying insurance eligibility, and knowledge of various insurance types.
Preferred: Bilingual English/Spanish. 3 years in medical office setting.
Education/Licensure/Certifications: High school diploma or GED required.
Pay Scale Information
CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidateâs starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.Posting Range
$44,782.40-$59,696.00Location/Org Data : Closing
CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world . As a premier Magnet®-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. . We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth.
Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures.
Salary : $44,782 - $59,696