Mail & Courier Supervisor

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. 

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

The Mail Room & Courier Service Supervisor receives, sorts, processes and delivers all incoming and outgoing mail for the Health System. The Mail Room & Courier Service Supervisor also supervises the motor vehicle operators' daily activities and addresses operational and human resources issues.

The Mail Room & Courier Service  Supervisor professional responsibility within their scope of practice: Abides by and enforces all compliance requirements and policies and performs these responsibilities in an ethical manner consistent with the organization’s values; Adheres to health system policies including confidentiality; Requires regular and prompt attendance; Works the assigned schedule including overtime and call as required; Assists with the orientation of new employees; Related duties as required.

The Mail Room & Courier Service Supervisor department responsibilities: Requires minimal supervision to safely perform patient care/essential functions; Utilizes proper body mechanics when moving equipment and or supplies weighing up to 50 lbs. that are necessary to perform essential functions; Reports broken or malfunctioning equipment to supervisor or department head; Unlocks all mail sacks and sorts by department or location; Supervises, assigns, and coordinates daily activities of the mail room and courier service; Supervises to ensure all motor vehicle operators are completing required deliveries and pick-ups of supplies. lab samples, and mail in a timely manner; Ensures motor vehicle fleet is being maintained and required safety checks are being performed. Reports unscheduled maintenance to Health System Distribution Manager; Assists Health System Distribution Manager with evaluating the performance of motor vehicle operators and initiating disciplinary action; Sorts all interoffice correspondence by department or location; Delivers all incoming mail and interoffice mail to all departments serviced by the mailroom; Sorts and runs through postage meter all outgoing mail according to regulations. Weighs mail and supplies and applies proper postage by setting the postage meter; Prepares and keeps records of certified, registered and return receipt request of outgoing letters and packages.  

The Mail Room & Courier Service Supervisor communication responsibilities: Communicates and uses appropriate customer relation skills with physicians, patients, families, healthcare team and staff in person and via telephone; Respond to overhead pages.

The Mail Room & Courier Service Supervisor documentation responsibilities: Maintains accurate and complete records by maintaining records of postage cost for departments that we charge and forwarding monthly report to the appropriate parties; Maintains courier slips for future reference.
The Mail Room & Courier Service Supervisor citizenship responsibilities:

Accepts and completes all duties positively without conflict; Cooperates, helps others and improves the performance of the unit; Completes all mandatory unit, educational and hospital requirements; Utilizes cost effective practices in performing all aspects of the job; Adheres to current Infection Control and Safety Standards; Participates on committees as assigned; Paricipates in Performance Improvement activities through quality measurement or participation of ICARE process as assigned; Possession of valid driver’s license and maintain a driving record sufficient to maintain insurance coverage under USA’s commercial auto insurance policy.

High school diploma or equivalent and 3 years experience in a mail room, courier services, or a related field. Possession of a valid driver's license is required.

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. 

EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.