Senior Functional Analyst - Audio Visual

Employment Type Full time

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Profile Summary The Senior Audio Visual (AV) Engineer leads the design, implementation, and support of enterprise-grade AV and conferencing systems across our global corporate offices. This role is critical in ensuring seamless communication and collaboration experiences for our employees and stakeholders. The ideal candidate will have deep expertise in AV technologies, conferencing platforms, and infrastructure, with a strategic mindset to evaluate and implement new standards globally. Collaborates with Product/Platform Owner, Business Partners and Product Team and Cross Functional Teams to deliver timely and with quality as per the specific need of stories. Supports user stories focused on configuring package software or performing other highly technical tasks for the agile team

Description

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs

JOB SUMMARY:

The Senior Audio Visual (AV) Engineer leads the design, implementation, and support of enterprise-grade AV and conferencing systems across our global corporate offices. This role is critical in ensuring seamless communication and collaboration experiences for our employees and stakeholders. The ideal candidate will have deep expertise in AV technologies, conferencing platforms, and infrastructure, with a strategic mindset to evaluate and implement new standards globally.

Collaborates with Product/Platform Owner, Business Partners and Product Team and Cross Functional Teams to deliver timely and with quality as per the specific need of stories. Supports user stories focused on configuring package software or performing other highly technical tasks for the agile team.

RESPONSIBILITIES:

• Oversee the operation, maintenance, and lifecycle management of all AV equipment and systems, including conference rooms, auditoriums, and collaboration spaces.

• Provide expert-level support for platforms including Cisco Call Manager, Webex, Microsoft Teams, Crestron, and other enterprise AV solutions.  Provide Tier 3 support for AV issues, including diagnostics, root cause analysis, and resolution.

• Evaluate emerging AV technologies and recommend scalable solutions. Develop and implement global AV standards and best practices across all locations.

• Lead AV-related projects including new installations, upgrades, and integrations. Collaborate with internal stakeholders and external vendors to ensure successful delivery.

• Maintain detailed documentation of AV systems, configurations, and procedures. Provide regular reports on system performance, incidents, and improvement opportunities.  Review required documentation to communicate information to deployment, maintenance, service and business teams

• Actively suggests solutions to drive down technical debt.

• Provides mentorship to junior FAs and BAs through Community of Practice and other informal forums.

• Lead functional analysis for the domain related to Mergers & Acquisitions & Foldouts

• Lead SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

Education:

• Bachelor’s Degree in Computer Science or equivalent for the specific roles responsibilities

Mandatory Experience:

• 5-8 years of experience in configuration of software packages or   and application development is a nice to have, not required for a Sr Functional Analyst

• Strong knowledge of continuous integration / continuous delivery practices

• Skills and Competencies:

• Expert knowledge of Cisco Call Manager, Webex, Microsoft Teams, Crestron, and AV-over-IP technologies.

• Strong understanding of AV networking, signal flow, and integration with IT infrastructure.

• Experience with global AV deployments and standardization.

• Relevant certifications (e.g., CTS, Crestron, Cisco, Microsoft) are a plus.

• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation

• Ability to excel in a fast paced agile environment, adapt to shifting urgencies, manage multiple priorities and meet deadlines

• Excellent communication skills to effectively manage key business stakeholder relationships, and where required – customer and supplier partnerships/relationships

• Highly proficient in teamwork and collaboration skills

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.