Specialized Billing Administrator

R10067647 Specialized Billing Administrator (Open) Location: Tulsa, OK - W. 7th St. - Management - Central BSC How will you CONTRIBUTE and GROW? The Specialized Billing Administrator is responsible for the customer billing that falls outside the scope of normal retail operations. This area of business includes, but is not limited to the management of the Cylinder Lease Program, Progressive Pay Invoicing, and may be asked to assist with Digitally Integrated/Special Handled accounts. Working closely and collaboratively with the Specialized Billing Supervisor as well as the end user Customer, Branch personnel and Leadership this position achieves a high level of customer service, accuracy in billing, timeliness in maintenance, and process improvements. This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training. In particular, you will: Drive continued improvement in safety, quality and efficiency initiatives. Process renewals, specialized orders and verify billing. Respond to various forms of communication pertaining to requests for updates, working through an issue, resolving a dispute, or making recommendations. Analyze data, the customer requirements and requests and takes appropriate measures to update the operating system. Perform daily audits to ensure customer satisfaction and data integrity. ________________________ Are you a MATCH? High school diploma required. Some college-level coursework in accounting or business is desired. In lieu of college coursework, customer service experience preferably in an office setting. Limited, periodic travel may be required. Able to work extended hours as needed to meet required deadlines. Strong proficiency in Microsoft Office and Google Suite, specifically in Excel/Google Sheets to include pivot tables, macros and data links. Knowledge of ERP systems, preferably in SAP. Familiar with continuous improvement principles and tools. Capable of researching and analyzing data with the ability to identify reasons for trends and anomalies. Able to work extended hours as needed to meet required deadlines. Strong proficiency in Microsoft Office and Google Suite, specifically in Excel/Google Sheets to include pivot tables, macros and data links. Knowledge of ERP systems, preferably in SAP. Familiar with continuous improvement principles and tools. Capable of researching and analyzing data with the ability to identify reasons for trends and anomalies. ________________________ We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children. _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.