Customer Service Operations Representative

Job Description We are looking for a motivated and team focused Service Order Management Customer Service Operations Representative who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team of internal and external partners! In this job you will support customers based in the United States, Puerto Rico and Canada while collaborating with a global internal team. This is a complex position that requires excellent math, communication, research, and organization skills. As a member of the Service Order Management Team, you take responsibility for providing exceptional customer service experience. Key Responsibilities: Take ownership to resolve issues throughout the service request to billing cycle. Process service and sales orders. Invoice sales orders as projects are completed. Interact with customers and business partners via phone calls, chat, and emails. Perform data integrity requests from systemizations, object creating, internal/demo requests and warranty. Work with Relocation & Education sales teams, from quoting, booking and invoicing to project handling. Research Billing and Invoice Inquiries as well as disputes. Grow and maintain customer and stakeholder relationships. Interact with customers and coworkers via email, phone, and chat. Adopt/apply ‘Continuous Improvement’ mindset by identifying improvement opportunities and driving implementation. Cross training to learn and perform Service Contract activities as business needs dictate. Work Schedule: Hybrid Set-up (Work at Home on Mondays and Fridays and Onsite on Tuesdays to Thursday) from 11:30 AM - 8:00 PM. This role requires flexibility in work schedule, occasional overtime and the ability to work late on the last working day of each month. Qualifications Customer service experience and a strong interest in working directly with customers. Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus). Preferred SAP/CRM experience. Positive attitude to delight customers, above and beyond the call of duty. Able to clearly articulate messages to a variety of audiences. Able to establish and maintain strong relationships. Time management in fast paced environment. Organizational skills to maximize productivity. Adapts to customer situation & different personalities. Work is accurate and with eye for detail. Seek to improve the job and provide solution-oriented feedback. Demonstrate business judgment by knowing when to work independently and when to collaborate. Ability to address complex issues that are in the best interest of the customer and the company. Positively handle stress that is typical in a customer service environment. Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least November 27, 2025 or until the job is no longer posted. The full-time equivalent pay range for this position is $28.27 - $44.17/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact 1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: No Shift: Swing Duration: No End Date Job Function: Customer Service Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.

Salary : $28 - $44