Customer Service Representative

Bilingual Proficiency: Must be fluent in English and Spanish, with the ability to read, write, and speak both languages.

Role Overview

We are seeking a Bilingual Contact Center Specialist to support Medicaid providers and clients. This role focuses on delivering high-quality customer service in a fast-paced, high-volume call center environment while ensuring accurate issue resolution and documentation.

Key Responsibilities

• Assist Medicaid providers and clients with eligibility, claims status, and program-related inquiries
• Handle inbound calls with professionalism, clarity, and efficiency
• Maintain accurate and detailed call documentation and records
• Route calls to appropriate departments when required
• Meet strict attendance, quality, and productivity metrics
• Troubleshoot issues and escalate complex cases as needed
• Support additional operational tasks assigned by management

Required Qualifications

• Minimum 6 months recent experience in a high-volume call/contact center
• Bilingual (English & Spanish) – must read, write, and speak fluently (80% assessment score required)
• Strong communication and customer service skills
• Ability to work onsite and adhere to schedule requirements

Preferred Skills

• Experience with Microsoft Office (Word, Excel, Outlook)
• Strong multitasking and organizational skills
• Prior experience supporting healthcare or Medicaid programs

Recruiter's Details:

Satya Singh

Satya.p@ustechsolutionsinc.com

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent-on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.