What are the responsibilities and job description for the IT Asset Management Analyst position at US Renal Care?
USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.
SUMMARY
As an US Renal Care IT Asset Management Analyst, you will play a vital part of IT that will provide Asset Management of IT Equipment throughout our infrastructure. This position will be responsible for designing, configuring, and implementing IT asset management solutions within ServiceNow Platform to meet US Renal Care unique business needs.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
- Strong knowledge of IT asset management, configuration management, and ServiceNow platform capabilities.
- Responsible for the lifecycle management for all IT equipment.
- Liaison and consults with various teams to ensure alignment with IT Asset Management requirements.
- Collaborate with end-users requesting IT equipment via ServiceNow to understand their business needs, processes, requirements, and challenges.
- Provide expert advice and recommendations to improve our US Renal Care IT Inventory.
- Provide input to our ServiceNow Team to gain more effieciencies within the ServiceNow Platform.
- Collaborate with team members to enhance system functionally and address technical challenges.
- Escalate Asset Management related issues to management.
- Receive all incoming IT Assets and tag them in our inventory to be distributed to the appropriate cost center.
- Work with our external vendors to maintain clear and concise records of all incoming and outgoing orders.
- Schedule monthly equipment disposal with external vendors.
- (ITAD) Perform security procedures on IT devices that are end of life and needs to be disposed of.
- Strong organizational skills for asset management and documentation.
- Manage procurement and asset tracking processes to maintain accurate inventory records via Service Now.
- Utilize Active Directory to manage user accounts and machine accounts effectively.
- Ability to prioritize work load and make good judgement calls according to the precedence of escalated requests.
- Participates in team concepts and promote a team effort; performs duties in accordance with US Renal Care policies and procedures.
- Regular and reliable attendance is required for the job.
Qualifications:
Qualifications/Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements include:
- Efficiently maintain asset management in Service Now for the life cycle of the device for auditing purposes.
- Communicate status updates on requests to users and management.
- Strive to achieve and maintain high levels of customer satisfaction.
- Occassionally perform task like stooping, kneeling, crouching, crawling, climbing, and balancing.
- Lift objects weighing up to 30 pounds on occasion.
- Minimum of 3 years of professional IT asset management and procurement
- Minimum of 4 years of ServiceNow experience
- Minimum of 3 years of professional IT support experience. IT Hardware work preferred, but not required.
- Must have a strong understanding of PC hardware and software.
- Ability to work in an organized manner, quickly and efficiently in a fast paced environment.
- Works well independently as well as a part of a team.
- Strong communication and interpersonal skills.