Front Office Coordinator

• Coordinate front office procedures and communication with physicians, clinical staff, billing, and other departments to ensure an efficient flow of information.
• Help oversee daily front office processes and ensure tasks are completed accurately and in a timely manner.
• Support the insurance verification process and help ensure appropriate authorizations are obtained prior to services when required.
• Assist with patient financial counseling to help patients understand their financial responsibilities.
• Review patient documentation and encounter information for completeness and accuracy and follow up with the appropriate staff when additional information is needed.
• Ensure charges and related documentation are processed within established timelines.
• Assist with assigned month-end close responsibilities and ensure items are completed according to required timelines.
• Follow established reimbursement policies and procedures to promote accurate and efficient processes.
• Review attorney and medical record requests to ensure appropriate authorization and required documentation are received.
• Assist with the development, implementation, and consistent application of front office policies and procedures.
• Maintain knowledge of healthcare, insurance, reimbursement, and medical office practices relevant to the position.
• Serve as a resource for front office staff and help address workflow or operational concerns as they arise.
• Maintain professionalism and confidentiality when working with patients and sensitive health or financial information.
• Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Required:

• High school diploma or equivalent.
• Minimum of three years of medical office experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong written and verbal communication skills.
• Ability to communicate professionally and compassionately with patients, physicians, coworkers, and members of the public.
• Comfortable working with computers, electronic systems, telephone systems, and standard office equipment.

Preferred:

• Previous experience with insurance verification, authorizations, patient financial counseling, medical billing, or front office healthcare operations.
• Experience working in a specialty medical practice or other high-volume healthcare setting.
• Prior experience supporting or coordinating the work of a front office team.

This position requires prolonged periods of sitting and computer use, as well as occasional stooping, bending, and reaching for files or supplies. The employee may occasionally be required to lift files, paper, or other office materials weighing up to approximately 30 pounds. The position also requires sufficient manual dexterity to operate a computer, telephone, copier, calculator, and other standard office equipment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

This position is performed primarily in a medical office environment and involves frequent interaction with patients, physicians, staff, and members of the public.

Join our Daphne team and help us provide an organized, supportive, and patient-focused experience from the moment our patients walk through the door.