Team Lead I

Team Lead I at “Top Workplace”
Join our life-saving mission! Become part of a fast-growing healthcare company where you’ll oversee
employees maintaining and delivering vital medical equipment and manage branch operations. As Team
Lead, you’ll be crucial in nurturing a high-performing team, optimizing operational performance, and
helping ensure exceptional service to our hospital partners.
A Day in the Life
Team Leadership and Development:
• Supervise a team of two or more employees, fostering a collaborative and high-performing
work environment
• Participate in trainings to enhance team skills and capabilities and maintain updated
knowledge of equipment, services, and policies
Operational Management:
• Oversee branch processes for timely equipment delivery and pick-up, ensuring operational
efficiency
• Implement policies and procedures to ensure compliance with company standards and
industry regulations
Customer Service and Relationship Management:
• Provide excellent customer service, listening and responding to our partners’ equipment
needs
• Uphold a climate of professionalism, including the use of company uniforms at all times
Logistics and Inventory Management:
• Manage medical equipment inventory, storage and maintenance
• Load, secure, and carefully transport life-saving medical equipment to and from hospitals,
adhering to company policies and safety standards
• Help service, ship, and receive equipment in the branch warehouse
• Maintain company vehicles
Administrative and Compliance Duties:
• Input and maintain accurate digital records and prepare regular reports on customer orders,
equipment maintenance and inventory tracking, and track key performance metrics
Coordination and Communication
• Collaborate with customers and company sales representatives, logistics, customer
experience and other department team members to coordinate equipment deliveries and
pickups and support for our healthcare partners
Additional Responsibilities:
• Travel periodically
• Perform other duties as needed

Education/Experience
• One or more years of managerial experience in medical equipment rental operations
• High school graduate or equivalent
• Bachelor’s degree in business administration, healthcare management, or a related field
preferred
Qualifications
• Ability to lead and motivate a team of direct reports, fostering a positive and inclusive work
environment
• Outstanding listening, communication and collaboration skills with the ability to maintain
composure under pressure in a hospital environment
• Highest integrity and relentless commitment to delivering value to customers and co-workers
• Resourceful in a fast-paced environment with a desire for professional growth and mastery of
new technologies
• Strong organizational, attention-to-detail, critical thinking and problem-solving skills
Skills & Abilities
• Ability to work multiple shifts, including on-call as needed
• Ability to lift up to 75 lbs. and push/pull up to 150 lbs.
• Ability to pass a DOT certification/physical
• Own a valid driver’s license