What are the responsibilities and job description for the Counter Sales Representative position at US LBM?
US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.
A Brief Overview
The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.
What You Will Do
A Brief Overview
The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.
What You Will Do
- Greet and interact in a positive manner with customers. Assists with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
- Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.
- Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
- Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.
- Purchase special products and obtain information on pricing specifications, uses and availability.
- Attend assigned training and meetings as required to increase knowledge of entire product offering.
- Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information and additional data into the computer system.
- Issue refunds or credits to customers with manager approval when necessary.
- Bag, box, or wrap merchandise; prepare packages as necessary.
- Correctly maintain all cash levels at the registers, compute and record totals of transactions.
- Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations. Clean and dust products, displays and face of the products.
- Maintain stock levels on the sales floor and in the stockroom.
- Assist with physical inventory.
- Perform other duties as assigned.
- Comply with all policies and standards.
- Adheres to Company’s commitment to workplace safety.
- High School Diploma or GED required.
- 1-3 years of building material knowledge and sales experience preferred.
- Commitment to providing excellent customer service, strong oral and written communication skills.
- Maintenance of professional demeanor. Must be detail oriented and highly observant.
- Must be able to multi-task.
- Must possess good mathematic skills. Able to use a calculator and computers.
- Knowledge of building materials, applications, related equipment, and/or construction industry.
- Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
- Ability to read and understand blueprints.
- Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer’s scale/ruler, mechanical tools, inventory, and inventory control.
- Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.
- Ability to work Saturday and evening schedules as required.
- Counter Sales Lead