What are the responsibilities and job description for the Medical Front Office Specialist position at US Heart & Vascular?
US Heart and Vascular is in need of a Medical Front Office Specialist to join our team at Memorial Cardiology Associates in Houston, TX
Responsibilities:
- Provide exceptional customer service to every patient, whether in person or via telephone in a professional and timely manner, determining their needs and responding accordingly.
- Address emails, voicemails, tasks, and faxes daily in a timely and efficient manner.
- Safeguard the privacy of patient health information in compliance with HIPAA regulations.
- Answer phone calls and respond to patient inquiries in a courteous and professional manner.
- Schedule patient appointments in an efficient and timely manner, ensuring optimal utilization of office resources.
- Confirm patient appointments and follow-up as necessary.
- Respond to patient referral requests within 48 hours.
- Enter authorization information into the patient account in the system.
- Maintain patient information confidentially and in accordance with legal and office standards.
- Travel to other locations.
- Print patients’ medication lists prior to triage.
- Ensure that the work area and lobby are always neat and orderly.
- Attend required meetings and actively participate in committees as needed.
- Obtain and accurately enter patient demographic and insurance information into the patient registration system.
- Obtain signed financial policies and HIPAA authorization forms for all new and annual patients.
- Verify insurance coverage and document benefits information.
- Collect patient payments per office policies.
- Prepare daily deposits for office co-pays collected.
Requirements:
- Minimum of 1 year of reception or medical office experience.
- Experience in cardiology is a plus.
- Proficiency with E-Clinical Works or similar Electronic Medical Record (EMR) software.
- Bilingual (preferred but not required).
- Ability to communicate effectively and professionally with patients, staff, and visitors.
- Strong organizational skills and attention to detail.
- Ability to work efficiently in a fast-paced environment.
- Knowledge of medical insurance verification and office billing procedures is a plus.
About Houston, TX:
Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.