What are the responsibilities and job description for the Manager, Clinical Services position at US Heart & Vascular?
US Heart and Vascular is in need of a Manager of Clinical Service to join our team at Memorial Katy Cardiology in Houston, TX.
Responsibilities:
- Coordinates the daily activities of the clinic staff, including delegating work assignments.
- Assures that priorities established by the leadership are effectively communicated to the team and properly implemented.
- Responsible for monitoring, maintaining and tracking daily statistics.
- Oversees reconciliation of daily deposit logs and preparation for bank deposits.
- Provides new hire training as well as ongoing training to assigned staff.
- Assists the team in problem resolution. Recommends solutions to the Practice leadership and escalates issues to the Practice leadership when appropriate.
- Leads the team by creating a positive work environment through individual and team recognition.
- Performs verbal counseling, and corrective actions
- Assists in the recruiting, hiring and interviewing process of the office staff.
- Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate.
- Prepares and submits reports as required.
- Assumes staff duties for absences and temporary staff shortages.
- Authorizes, coordinates, and monitors daily site activities such as supply ordering, IT, maintenance issues, phones, etc.
- Responsible for monitoring the clinical team in meeting demands of patient volumes and handling complaints regarding clinical staff.
- Responsible for proactive management of physician, mid-level provider and ancillary schedules to ensure timely care of patients, appropriate daily volumes and completion of all clinical documentation in a timely fashion.
- Perform other duties as assigned or requested.
Requirements:
- High school diploma required
- BS or BA preferred
- Minimum of 2 years of work experience in administrative or office manage role
- Detail oriented Strong organization and time management skills, and ability to prioritize
- Proficient in electronic health record (EHR) systems and Microsoft Office Suite.
- Ability to manage multiple priorities, work under pressure, and maintain confidentiality.
About Houston, TX:
Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.