What are the responsibilities and job description for the Call Center Representative position at US Heart & Vascular?
US Heart and Vascular is in need of a full time Call Center Representative to join our team at Fort Worth Heart in Granbury, TX.
Responsibilities:
- Schedule and verifies appointments as needed
- Answer incoming calls in a timely manner. Route calls as appropriate.
- Serve as back-up to check-in/check-out due to staffing shortage and patient volume.
- Any other duties as assigned or requested.
Requirements:
- High School diploma or equivalent.
- 1 year of call center experience
- 2 years of customer service experience.
- Healthcare knowledge is preferred but not required.
- Bilingual in English and Spanish is required.
- Medical Assistant Certification is preferred but not required.
About Granbury, TX:
Granbury offers the charm of a small town with a rich blend of Texas history, unique culture, and warm hospitality. Its vibrant Historic Granbury Square is the heart of local entertainment, filled with boutique shops, dining, and live performances. Recognized as USA Today’s Best Historic Small Town in America, Granbury is a welcoming place to call home with a strong sense of community and character.