Medical Assistant 2

The Medical Assistant 2 provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced doctor’s office. This person will be involved in a wide spectrum of tasks focused around assisting the Physician in all minor in office procedures, as well as being cross-trained in all aspects of the Front Desk Receptionist role to include scheduling, data entry, and maintaining patient records.  

Medical Assistant 2 Essential Functions/Responsibilities (other duties may be assigned): 

Clinical Duties 

• Greet and escort patients to treatment rooms; ensure comfort and prepare feet for physician exam 

• Obtain and document vitals, medical history, medications, allergies, and treatment updates in the EMR 

• Prep for and assist with injections, wart treatments, nail procedures, P&A, and in-office surgical procedures 

• Apply adhesive pads, DME, and strappings as directed; dispense and explain use of medical equipment 

• Perform and process X-rays and digital radiography 

• Smooth/debride nails or calluses using electric grinder (nail care patients); vacuum debris 

• Measure and fit patients for diabetic shoes and heat-mold inserts 

• Prepare, label, and submit lab specimens with required paperwork; coordinate pickups with labs 

• Clean, wrap, and autoclave instruments; change cold sterile solutions monthly 

• Replenish exam room and supply inventory daily 

Surgical Support 

• Assist with minor surgeries including room prep, sterile field maintenance, and instrument handling 

• Post-op responsibilities include dressing changes, suture removal, and follow-up patient calls 

• Complete surgical clean-up including disposal of red bag items and full sterilization procedures 

Administrative & Front Desk Duties 

• Answer incoming calls, relay messages, provide information, and schedule appointments 

• Collect and process patient payments (copays, coinsurance, balances, OTC items) 

• Review and update insurance eligibility, referrals, and authorizations prior to appointments 

• Maintain and organize provider schedules; manage multiple physicians’ calendars daily 

• Prepare end-of-day reports and deposit slips; upload documentation to shared files 

• Review billing claims and denials; gather required information from patients or providers 

• Check AR/AP changes since prior visits and update patient records accordingly 

• Maintain orthotics tracking system, contact patients upon arrival, and schedule fittings 

• Complete pre-authorizations and process rapid health indicators as required 

• Maintain accurate, up-to-date patient records including scanning, faxing, and data entry 

Medical Assistant 2 Required Skills and Experience: 

• High School Diploma or GED 

• Completion of an accredited Medical Assistant program OR 2 years of experience in a similar clinical role 

• Strong experience assisting with medical procedures, wound care, DME, and surgical prep 

• Familiarity with medical terminology, CPT/ICD-10 codes, insurance processes, and EMR systems 

• Strong communication and teamwork skills 

• Knowledge of HIPAA and patient privacy practices (mandatory) 

• Ability to multitask, prioritize, and work independently in a fast-paced environment 

• Excellent attention to detail and organizational skills 

• Technologically savvy; proficient in Microsoft 365 products, including Word, Excel, Outlook, and Teams 

Medical Assistant 2 Certification/License: 

• CMA or RMA certification preferred 

Medical Assistant 2 Physical Requirements: 

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly: 

• Sit, talk, hear, and use hands to write, type, or operate office equipment 

• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell 

• Perform repetitive motions, including reaching overhead and typing 

• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds 

• Maintain peripheral vision, depth perception, and focus adjustments 

Medical Assistant 2 Benefits Offered: 

• Health Insurance (Single & Family plans available) 

• Life Insurance 

• Disability Insurance 

• 401(k) Plan with Company Match 

• Employee Discount Program 

• Paid Time Off

• Paid Holidays