What are the responsibilities and job description for the IT Specialist - CJIS Division position at US Federal Bureau of Investigation?
Duties
GS-07:
- Apply troubleshooting methods to assist in maintaining IT systems.
- Implement new software changes.
- Perform technical design/development work based on requirements.
- Build application software and provides post-implementation support including troubleshooting and error resolution with program execution.
- Conduct preliminary analysis of current systems to determine the feasibility of new or automated IT to resolve the issues.
- Provide technical advice to executive level managers based on developed expertise in the field of IT.
- Assist end-users in a variety of subject matter fields in deciding which processes to automate; how to select equipment and software; how best to use available technology; and, whether and how to network.
- Develop close contact and working relationships with personnel in various functional activities throughout the organization to effectively carry out and coordinate necessary activities.
- Perform a variety of complex management/program analysis functions and advise managers and operational personnel on difficult and/or complex issues.
- Study, analyze, and develop work measurement and other statistical methods to arrive at quantitative data necessary for analysis to improve accuracy, timeliness and validity of various services.
- Provide expertise necessary to solve complex problems that hinder the development or operation of the organization's IT systems.
- Provide advice and guidance to management regarding technical issues which pertain to the planning, designing, developing, procuring, implementing, operating, and maintaining of the organization's IT systems.
- Develop, interpret, plan, and apply policy and process best practices in the delivery of enterprise-wide, multi-discipline IT network service capacity and performance monitoring.
- Work with a myriad of customers to develop sustainable strategic plans and tactical, technical solutions for executing effective and efficient network-related problem management.
- Gather and organize information on problems or procedures; then analyze data gathered and develop solutions or alternative methods of proceeding.
- Perform a variety of complex management/program analysis functions and advises managers and operational personnel on difficult and/or complex issues.
- Serve as Team Leader on projects, as required, using the agile methodology approach.
- Monitor and evaluate progress and quality of work performed by vendor/contractor; may participate in the design and development stages of software developed under contract.
- Define tasks and activities to support development and deployment of new solutions, provides reasonable estimates for level of effort needed to accomplish assigned tasks.
Requirements
Conditions of Employment
- Must be a U.S. citizen.
- Must be able to obtain a Top Secret clearance.
- Some travel may be required.
- Sensitive Compartmented Information (SCI) clearance may be required. If so, certain disclosure forms will be required.
Qualifications
- Utilized knowledge of software distribution tools and related mechanisms to maintain existing IT systems.
- Analyzed and resolved problems and needs to accomplish objectives.
- Analyzed work process and performed maintenance in assigned areas that are of limited scope and difficulty.
- Supported the development of various IT applications and software, providing testing support and offering recommendations regarding potential enhancements.
- Utilized programming languages and procedures to test and debug programs according to detailed requirements.
- Provided advice to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.
- Applied IT principals, methods, and programming languages focused on the design, development, testing, and implementation of software for programs.
- Prepared presentations, formal and informal reports, correspondence, briefings, charts, tables, and graphs that were distributed throughout an organization.
- Gathered, evaluated and compiled a variety of complex analytical data and information to report progress, explain problems discerned with the data, and provided recommendations for solutions.
- Conducted quality reviews and developed and modified quality assurance measures.
- Experienced in technology management, problem solving, and implementation of related activities.
- Provided expert advice and guidance to management regarding technical issues which pertain to the planning, designing, developing, procuring, implementing, operating, and maintaining of the organization's IT systems.
- Experienced in project management, planning and management control techniques as well as resource estimation and cost benefit analysis techniques relative to project management functions.
- Developed, interpreted, plan, and applied policy and process best practices in the delivery of enterprise-wide, multi-discipline IT network service capacity and performance monitoring.
Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants. Desired skills are experience and/or knowledge with one or more of the following:
- Unix/Linux
- Agile (scaled) Sec/Dev/Ops
- C , Python, Java, and other coding languages
- ASP.NET Core 2.0
- Microsoft EF Core
- Various Microsoft products
- Azure - Ansible, Jenkins or other automation software
- SAFe
- AWS and other Cloud technologies
- Atlassian Tool Suite
- IaaS/PaaS/SaaS
- Pega
Education
All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:
GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.
GS-9: Applicant must have a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related.
GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a degree OR LL.M., if related.
Education cannot be substituted for specialized experience at the GS-12, GS-13, or GS-14 levels.
Degrees must be in one of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.
Additional information
In order to recruit and retain highly qualified candidates, selectees may be eligible for relocation or recruitment incentives. To be eligible for a relocation incentive, proof of change of residency will be required. Prior to receiving a relocation or recruitment incentive, an employee must sign a written service agreement to complete a specific period of employment with the FBI at the new duty station.
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All applicants will be rated on the following Competencies:
- Customer Service
- Information Management
- Technology Awareness
- Collaboration
Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans' preference will be applied.
Benefits
Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
1. Your resume, specifically noting relevant work experience and associated start and end dates.
2. A complete assessment questionnaire
3. Other supporting documents (if applicable):- College transcripts, if qualifying based on education or if there is a positive education requirement.
- Notification of Personnel Action, SF-50; not applicable to current FBI employees.
- Memorandum for Record (MFR), Please see Additional Information
- Most recent Performance Appraisal; not applicable to current FBI employees.
- Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later
How to Apply
To apply for the IT Specialist position, please click here.
Agency contact information
STEM Staffing
Phone
202-324-3000
Email
STEM_Staffing@fbi.gov
Address
Federal Bureau of Investigation
935 Pennsylvania Ave, NW
Washington, DC 20535
USNext steps
Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
Applications will be reviewed and sent to the hiring managers on a monthly basis. We will begin the application review process on the scheduled days below:- September 19, 2023
- October 17, 2023
- November 14, 2023
- December 12, 2023
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
1. Your resume, specifically noting relevant work experience and associated start and end dates.
2. A complete assessment questionnaire
3. Other supporting documents (if applicable):
- College transcripts, if qualifying based on education or if there is a positive education requirement.
- Notification of Personnel Action, SF-50; not applicable to current FBI employees.
- Memorandum for Record (MFR), Please see Additional Information
- Most recent Performance Appraisal; not applicable to current FBI employees.
- Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later
This job is open to
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Federal employees - Competitive service
Current or former competitive service federal employees.
Federal employees - Excepted service
Current excepted service federal employees.
Individuals with disabilities
Internal to an agency
Current federal employees of this agency.
Military spouses
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Veterans
Clarification from the agency
All U.S. Citizens.
Salary : $53,309 - $151,308