Warranty Manager

US Farathane is a leading manufacturer of plastic components and assemblies for the automotive industry, serving major OEMs and suppliers across North America. As we continue to grow, we are seeking an experienced Warranty Manager to join our Corporate Quality team at our Tech Center in Auburn Hills, Michigan.

This position plays a critical role in driving warranty performance improvement through data analysis, root cause investigation, customer collaboration, and cost recovery initiatives. The successful candidate will serve as the primary point of contact for warranty-related activities, working directly with OEM customers and internal cross-functional teams to identify trends, resolve issues, and implement corrective actions that improve product quality and customer satisfaction.

This is a hands-on leadership role and includes supervision of one direct report.

Key Responsibilities

• Lead continuous improvement efforts focused on warranty performance, customer satisfaction, and quality outcomes.
• Analyze customer warranty data through OEM portals and reporting systems to identify trends, root causes, and opportunities for corrective and preventive actions.
• Conduct warranty claim investigations and collaborate with customers and internal teams to resolve issues effectively.
• Challenge and dispute warranty claims when appropriate using data-driven analysis and supporting evidence.
• Negotiate and obtain customer concurrence on warranty chargebacks, claim adjustments, and cost recovery opportunities.
• Track and monitor OEM warranty performance metrics, customer scorecards, and ratings systems.
• Generate detailed warranty reports, forecasts, financial estimates, and executive-level presentations.
• Maintain and serve as the primary contact for assigned customer warranty databases and systems.
• Provide monthly warranty debit, dispute, credit, and forecast updates to Finance based on contractual agreements, warranty terms, customer requirements, and statistical analysis.
• Utilize Continuous Improvement methodologies, including CQI-14, to support problem-solving and process improvements.
• Partner effectively with Quality, Manufacturing, Engineering, Program Management, Finance, and Customer teams to drive resolution of warranty concerns.
• Develop and maintain strong working relationships with internal and external customers.
• Ensure compliance with ISO 9001, IATF 16949, ISO 14001, and all Health & Safety requirements.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• 5 to 10 years of warranty, quality, or automotive customer-facing experience.
• Minimum of 5 years of experience within the automotive industry.
• Minimum of 5 years of leadership or supervisory experience.
• Experience working directly with OEM warranty systems, portals, and customer scorecards.
• Strong analytical skills with the ability to interpret large data sets, identify trends, and develop actionable solutions.
• Excellent written, verbal, and presentation skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, and data analysis tools.
• Experience with warranty cost recovery and chargeback dispute management.
• Working knowledge of CQI-14 and automotive quality systems.
• Knowledge of IATF 16949, ISO 9001, and customer-specific automotive requirements.
• Experience supporting multiple OEM customers.

What You'll Bring

• A customer-focused mindset with the ability to build credibility and influence at all levels.
• Strong problem-solving and root cause analysis capabilities.
• Financial acumen and the ability to quantify warranty exposure and recovery opportunities.
• A continuous improvement mentality with a passion for driving quality excellence.
• Leadership skills that foster accountability, collaboration, and results.

Why Join US Farathane?

At US Farathane, you'll have the opportunity to work on innovative automotive programs while collaborating with talented teams across engineering, operations, and quality. We empower our employees to make an impact, develop their careers, and help shape the vehicles of tomorrow.

Compensation & Benefits

US Farathane offers an impressive compensation and benefits package including:

• Medical, Dental, Vision Benefits
• HSA & FSA accounts
• Company Paid Short-Term and Long-Term Disability and Life Insurance
• 401k with company match
• Paid holidays and PTO
• World class safety program
• Job promotional opportunities and much more!

About US Farathane

US Farathane has been a leading provider of plastics manufacturing solutions to the automotive industry for over 50 years. Through advanced research and development, a highly skilled management team, and dedicated associates, we continue to grow and deliver innovative solutions.

We offer a full range of capabilities—from black-box design and advanced composites to TPE, TPO, extrusion, and compression technologies—providing our customers with comprehensive, end-to-end support.

Additional Information

• Interested candidates must submit their resume through our applicant tracking system. Due to the high volume of applications, only those selected for an interview will be contacted.
• Candidates must be legally authorized to work in the United States without current or future sponsorship.
• Unsolicited resumes from agencies will not be accepted and will become the property of US Farathane.
• US Farathane is an Equal Opportunity Employer, including disabled individuals and veterans.

Apply today and be part of driving our continued success at US Farathane.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Referral program
• Vision insurance

Ability to Commute:

• Auburn Hills, MI 48326 (Required)

Work Location: In person

Salary : $56,428 - $80,470