What are the responsibilities and job description for the Service Advisor position at US Auto Trust?
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Description
US Auto Trust is one of California’s fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Lotus, and Cadillac.
We are looking for the best and the brightest top-notch professionals to join our rapidly expanding team at our Cadillac Pasadena dealership.
Cadillac Pasadena is looking to add a Service Advisor to our rapidly growing team and give you the opportunity to work on one of the best luxury brands in our industry. We offer a competitive compensation plan with unlimited income potential, a comprehensive benefits program, and opportunities for career growth.
Compensation: Our commission-based pay structure allows an earning potential of $75,000-$110,000/year
Responsibilities
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).
Description
US Auto Trust is one of California’s fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Lotus, and Cadillac.
We are looking for the best and the brightest top-notch professionals to join our rapidly expanding team at our Cadillac Pasadena dealership.
Cadillac Pasadena is looking to add a Service Advisor to our rapidly growing team and give you the opportunity to work on one of the best luxury brands in our industry. We offer a competitive compensation plan with unlimited income potential, a comprehensive benefits program, and opportunities for career growth.
Compensation: Our commission-based pay structure allows an earning potential of $75,000-$110,000/year
Responsibilities
- Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Schedules and estimates of vehicle service and repairs.
- Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
- Prepares and helps customers understand repair orders by showing time, cost, and labor estimates for service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.
- Previous automotive experience (2 years minimum) Preferred
- Genuine interest in providing an exceptional customer experience
- Reliability, enthusiasm, friendliness and a positive "team-player" attitude
- A leader in service with verifiable CSI scores
- Excellent communication and interpersonal skills
- Strong work-ethic
- Ability to work in a fast-paced environment
- Valid driver’s license and good driving record
- Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.
- Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
- Values-driven culture built on integrity, professionalism, excellence and teamwork.
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).
Salary : $75,000 - $110,000