Parts Advisor

Apply

Description

US Auto Trust is one of California’s fastest growing automotive groups. We are proud to have a stable of legendary brands such as Lamborghini, Ferrari, Aston Martin and Cadillac.

Lamborghini Dallas is looking for a Parts Advisor to join our team and deliver extraordinary customer experiences.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides a high level of service to internal and external customers.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Pulls and fills orders from stock, locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor, body shop, and the customer when special ordered parts have arrived and when they will be delivered.
• Pulls orders for delivery to the body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charges are signed by the customer and receives a copy of their invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Call assigned accounts by phone. Set up orders for daily shipment, delivery, or pick up.
• Keeps front and rear counter areas clean and uncluttered including the computer and printers.
• Participates in all available training programs.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
  
  

What We Offer

• Comprehensive benefits program, including health care options (medical, dental and vision)
• 401k savings with company match
• Paid PTO (Vacation and Sick) and Holidays
• Values-driven culture built on integrity, professionalism, excellence and teamwork.
  
  

Requirements

• 3-5 years' experience in a similar role
• Strong organizational and multi-tasking skills
• Excellent written and verbal communication skills.
• Basic computer skills
• Current and valid driver license.