Project Manager

JOB TITLE: Project Manager, 1P Retail Operations Technology

LOCATION: Burlingame, CA; Menlo Park, CA; Los Angeles, CA; or New York, NY (Hybrid, 3 days/week on-site)

DURATION: 12 Months (possible extension)

PAY RANGE: $65 - $75/hr.

• TOP 3 SKILLS:5 years of project or program management experience within a DTC consumer electronics retailer, manufacturer, technology company, or premium hospitality environment, with a strong track record of delivering complex, cross-functional initiatives.
• Hands-on experience with project management tools such as JIRA, Asana, MS Project, Wrike, or equivalent platforms, along with strong proficiency in Microsoft, Apple, or G Suite productivity tools.
• Deep operational experience in implementing and managing retail systems (e.g., POS, ERP, CRM, AV, and in-store demo technologies), including building and executing structured operational processes such as SOPs.

Company:

Our client is a Fortune 500 multi-national technology company headquartered in Menlo Park, CA.

About the Team:

The 1P Retail team is responsible for launching and managing the groundbreaking Lab stores, creating immersive experiences that bring our products to life. We are a dynamic and fast-paced team at the intersection of technology and retail, dedicated to building the future of in-person connection with our brand.

About the Role:

We are seeking a highly motivated and experienced Project Manager to join our 1P Retail Operations Technology team. This is a key executional role responsible for the hands-on management and delivery of complex projects that shape the operational and technological backbone of our retail stores. The ideal candidate is an exceptional operator who excels at breaking down complex initiatives into manageable tasks and driving them to completion in a fast-paced environment.

• Responsibilities:Manage and deliver cross-functional initiatives and projects through all stages of the lifecycle, from initiation to completion.
• Serve as a conduit between technical and non-technical teams, translating complex technical details into clear, understandable language and action plans.
• Break down complex issues into manageable components, employing systematic approaches to execute solutions.
• Receive directional guidance where required, and proactively exercise best judgment to select effective techniques to implement and evaluate outcomes.
• Thrive in environments of ambiguity and velocity, maintaining clear focus and a path to execution.
• Collaborate with cross-functional teams including Retail Operations, Product Marketing, Enterprise Systems and Product, Retail Design and Implementation, Retail Finance, and Product Management to ensure seamless project execution.
• Drive the implementation and development of retail systems, including POS, ERP, CRM, AV, and in-store demo technologies.
• Curate and present project status, risks, and progress from working teams to leadership.

• Minimum Qualifications:Bachelor's Degree.
• 5 years of experience in project or program management within a Direct-to-Consumer (DTC) consumer electronics retailer, manufacturer, technology, or premium hospitality company.
• Proven competence and experience with project management tools (e.g., JIRA, Asana, MS Project, Wrike, or in-house tools) and general productivity software (Microsoft, Apple, GSuite).
• Deep experience with developing and implementing operational processes (such as Standard Operating Procedures).
• Experience with taking a defined business strategy forward into execution, implementation and final delivery.

• Preferred Qualifications:MBA or other advanced degree.
• PMP, Agile, or similar advanced project/portfolio management certification.
• Demonstrated ability to leverage AI in daily work to boost efficiency and productivity.
• Strong analytical and problem-solving skills with a data-driven approach to execution.
• Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization and collaborate effectively with a wide range of stakeholders.
• Deep experience with the implementation and development of retail systems (POS, ERP, CRM, AV, Demo).
• Experience with creating store team facing communications (e.g. briefings, FAQ’s etc).

• Must-Have Skills:5 years of experience in project or program management within a Direct-to-Consumer (DTC) consumer electronics retailer (Sony Sonos, electrical retail - premium retail experience selling different brands), manufacturer, technology, or premium hospitality company (Hilton / Client ultra luxury brands - Waldorf Astoria. Independent or niche hoteliers).
• Proven competence and experience with project management tools (e.g., JIRA, Asana, MS Project, Wrike, or in-house tools) and general productivity software (Microsoft, Apple, GSuite).
• Deep experience with the implementation and development of retail systems (POS, ERP, CRM, AV, Demo).

• Nice-to-Have Skills:MBA or other advanced degree.
• Working with a tech company preferred.
• PMP, Agile, or similar advanced project/portfolio management certification.
• Demonstrated ability to leverage AI in daily work to boost efficiency and productivity.