Collections Associate

The Central Administration department plays a vital role in United Road’s financial stability. The Collections Associate I will assist the department achieve aggressive collections and credit goals. The Collections Associate I will provide quality customer service to exemplify care and commitment to our professional car haulers, carrier partner base and customers.

Responsibilities and Duties

• Interacts with customers daily by phone and email 
• Process and verify credit applications
• Establish new customer accounts in accounting system
• Input data through Excel and proprietary logistic software programs

Skills

• Strong customer service orientation 
• Ability to solve problems and think quickly under pressure
• Effective oral and written communication skills
• Highly organized and detail oriented; ability to follow processes 
• Demonstrated poise, tact, and diplomacy.
• Ability to succeed in a fast-paced environment and work under pressure to meet deadlines
• Proficiency in web-based accounting programs 
• Proficient use of Microsoft Word, Excel, and Outlook
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

• Knowledge of: credit evaluations, invoice processing, cash application,  and collections preferred
• Ability to learn various web-based software programs 
• Credit and collection experience preferred
• High School Diploma or GED required

Benefits Summary 

United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.

Health & Wellness
•    BCBS PPO Medical with Telehealth
•    Delta Dental
•    NVA Vision
•    Company Paid Life and AD&D
•    Supplemental Life
•    Dependent Life
•    Short-Term Disability
•    Employee Assistance Program (EAP)
•    New Vehicle Supplier Discounts
 

Financial Benefits
•    401(k) with Company Match
 

Work-Life Balance
•    PTO Program (Vacation, Sick, Personal, Jury, Bereavement)
•    6 Paid Holidays
•    Hybrid Work Options Available for Select Positions