Cancer Care Coordinator

Position Title: Cancer Care Coordinator

Reports to: APC Nurse Navigator Supervisor

Job Status: Full-Time

FLSA Status: Non-Exempt

Positions Supervised: None

Position Summary: A cancer care coordinator is a health care professional who helps cancer patients, and their families navigate the complex and often overwhelming process of diagnosis, treatment, and follow-up care. This compassionate person will make a difference in the quality of care and the patient experience for people facing cancer.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Gather information to chart prep for the patient visit.

· Coordinating appointments, tests, procedures, and referrals is the primary point of contact.

· Communicating with physicians, nurses, social workers, and other members of the cancer care team and our practice.

· Advocating for patients’ needs and preferences.

· Other essential duties as deemed necessary.

Competencies:

· Exceptional leadership and organizational skills.

· Strong interpersonal communication skills and remains calm under pressure.

· Effective collaboration and teamwork skills.

· Polished professional image and demeanor.

· Thorough critical thinking skills, follow through and multi-tasking ability.

· Ability to prevent potential problems or disruptions by anticipating needs and proactively taking logical next steps; demonstrate persistence and resourcefulness in solving problems.

· Tact and diplomacy in interacting with others, positive attitude, and complete and strict confidentiality.

· Ability to work independently or as part of a team.

· Must be compassionate and understand the need for confidentiality due to HIPAA.

Qualifications:

• Advanced proficiency in Microsoft Office Suite.
• Ability to communicate effectively with patients, families, and health care providers.
• Ability to coordinate and manage multiple tasks and priorities.
• Ability to provide education, information and support to cancer patients and families.
• Ability to connect patients with resources and services.
• Ability to advocate for patients’ needs and preferences.
• Highly adaptable, conscientious, responsible, and resourceful.
• Exceptional attention to detail.
• Effective verbal, written and interpersonal communication skills.
• Ability to prioritize and meet planned deadlines and goals.

Education/Experience:

· High School graduate or equivalent required

· Minimum of three years of direct patient care

· Medical Assistant Certificate required.

· Clinical experience in oncology or cancer care preferred.

· Knowledge of cancer diagnosis, treatment, and follow up care.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees will work in a heated and cooled typical office environment. The noise level is usually moderate.

Physical Demands:

· Prolonged periods of sitting at a desk and working on a computer.

· Prolonged periods of standing for presentations and/or other reasons.

· Employees are regularly required to sit, stand, and walk; use fingers to handle and feel and to reach with hands and arms.

· Must be able to lift or move up to 15 lbs. at times, frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.

· Specific vision abilities required by this job include close and distance vision and the ability to adjust focus.

· The employee is occasionally required to climb, stoop, kneel, crouch, crawl, and balance.

Job Type: Full-time

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Profit sharing
• Referral program
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Patient care: 3 years (Required)
• Oncology: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Required)

Work Location: In person