What are the responsibilities and job description for the Regional Practice Manager (PM Pro) position at UrgentVet?
Department: Operations - UrgentVet
Location: Manager - UrgentVet
Regional Veterinary Practice Manager ("PM Pro")
Are you an experienced veterinary practice manager who is looking to take your skills on the road? We are seeking an experienced and highly skilled veterinary practice manager to become our next professional practice manager or "PM Pro"!
About UrgentVet:
UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.About the Position:
The PM Pro is a dynamic position within the American Veterinary Group (AVG) of hospitals and provides leadership and guidance to our veterinary practices when there is a practice manager vacancy at one of our clinics. The PM Pro must be a road warrior and able to adapt to a variety of practice environments as they support various clinics within the UrgentVet network of practices.
This role requires extensive travel (approximately 90%), with the majority of time spent onsite supporting hospitals across the nation. While the role is posted in select regional hub locations to support travel efficiency, the position itself is not tied to a single market.
In the absence of a permanent practice manager, the PM Pro provides structure, leadership, and focuses on change management to develop and lead the practice team. The PM Pro also works with the Regional Director of Operations to recruit and onboard a new practice manager to join the hospital team. Typical 'placements' at our hospitals are 60-90 days as we work to hire and on-board a permanent practice manager for the team. The PM Pro is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time corporate position reporting to the Senior Director of Operations.
Key Responsibilities
The PM Pro is responsible for day-to-day hospital operations at their assigned locations, and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc.
- People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews
- Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory
- Customer Service: resolving client issues and escalations and overseeing follow-up communications
- Special Projects: the PM pro will work in partnership with the Regional Director of Operations on special projects, as assigned by leadership.
- Prior veterinary experience required.
- Bachelor’s degree in business or related field required. Will consider directly related experience in lieu of education.
- A positive, can-do attitude; strong people skills/emotional intelligence; excellent analytical skills; willingness to roll up your sleeves and chip in to help the team.
- Opportunity for career advancement as UrgentVet continues to grow and expand clinic locations throughout the country
- Health Care Plan (Medical, Dental & Vision Options)
- 401k Match
- Generous paid time off (PTO)
- Paid Parental Leave Paid Maternity Leave
- One (1) Work/Life Balance day off
- Short-term and long-term disability options
- Supplemental insurance options
- Discounted Veterinary Care
- Scrub allowance
- Hands-on and E-training
- Professional growth opportunities
- Bonus potential based on performance