What are the responsibilities and job description for the URBN Senior Product Manager, Post-Purchase position at URBN?
Role Summary
URBN is seeking a Senior Product Manager, Post-Purchase to join our Digital Product team and drive product strategy across our portfolio of beloved brands. As a Senior Product Manager, you'll own the discovery process for identifying customer and business opportunities, define tactical solutions, and facilitate alignment across cross-functional teams to deliver features that delight millions of customers while driving measurable business results.
This role will focus on our post-purchase and supply chain themes, supporting the customer experience after checkout and throughout delivery and return windows. You will partner with other PMs supporting the digital and retail customer experiences as well as work with teams that operate & improve our ever growing network of distribution & fulfillment centers.
Role Responsibilities
What You'll Own
Drive Discovery
Lead the discovery process for identifying customer and business opportunities. Leverage data, research, and competitive analysis to build compelling
business cases that justify opportunity prioritization and guide roadmap decisions.
Define Solutions
Partner with UX to define user experiences and work closely with BSAs and Engineers to connect business requirements with functional requirements. Field
questions and clarify requirements to ensure the team has a shared vision for tactical solutions.
Own Delivery
Take accountability for successful feature delivery to our brands and customers. Conduct UAT, manage launch readiness activities, and partner with
stakeholders to build enthusiasm around new features while measuring their impact.
Build Consensus
Navigate complex stakeholder relationships to facilitate alignment across discovery, definition, and delivery phases. Negotiate and build consensus among
peers across Engineering, Brands, Analytics, and other discipline groups.
Role Qualifications
What You Bring
3 years building consumer digital products with experience driving product decisions and building consensus among cross-functional teams
(Engineering, UX, Brand stakeholders)
Exceptional communication skills - you're a natural storyteller who can navigate ambiguity and present clear viewpoints to stakeholders at every level
Leadership that inspires - you motivate and support cross-functional teams to deliver outstanding results
Detail-oriented with strong organizational skills - you thrive managing multiple ongoing projects while maintaining attention to detail in fast-paced
environments
Retail experience strongly preferred - understanding of digital commerce, seasonality, inventory considerations, and omnichannel customer journeys
in fashion/lifestyle retail
Excitement about building digital products for passionate brand communities in the rapidly changing retail landscape
Technical foundation - Bachelor's in Computer Science, Industrial Design, or related field ideal (but we value diverse backgrounds and relevant
experience)
Analytical mindset - comfortable working with data, research, and competitive analysis to inform product decisions and measure impact
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The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.