Assistant Amenity Manager

This job location is in Bushwick Brooklyn.

Full-time, Mid-shifts and Evening shifts, Sunday-Thursday.

Pay rate of $20-25 per hour, depending on experience.

YOUR MISSION as an Assistant Amenity Manager

To assist in planning and executing a comprehensive lifestyle and amenity program for a large luxury apartment building in the Bushwick neighborhood, while building strong relationships with your staff to achieve results. Evening and weekend shifts will be required for this role.

What You’ll Do

• Deliver amazing customer service by having a hospitality-focused, customer-first mindset
• Supervise and manage front desk, fitness, pool, and package room team members, in Amenity Manager’s absence
• Ensure all health and safety procedures are adhered to according to law
• Assist in operating and managing the URBN Playground application, its accompanying software, and property management software for the property
• Promote and sell amenity memberships, fitness packages, and/or event tickets, and services on the app
• Assist in building relationships with customers to understand their needs and interests, especially as it relates to our application services
• Assist in driving membership sales on a monthly basis through promotions, daily interactions with residents, and staff engagement
• Assist in planning and executing programming and events
• Provide reports regarding app usage, customer engagement, and attendance at facilities and events
• Assist in budget and revenue projections, including labor cost management and revenue projections from concierge sales
• May be required to work line staff shifts (Front Desk, Package Room, Lifeguard, etc.) to cover for emergencies or absences
• Be the face of URBN Playground in Amenity Manager’s absence for all customer questions, concerns, and needs
  
  
  

YOU’RE GOOD AT

• Interacting with people
• Getting things done
• Negotiating with and managing people to get things done
• Scheduling and sending important reminders
• Using proprietary technology systems and software
• Customer service and proactive hospitality
• Promoting services and partnerships
• Creating and managing budgets
• Noticing the little details and taking action to improve
• Using sound judgement to make decisions independently
• Dealing with challenging situations and responding to emergencies
• Being accountable and taking responsibility
• Handling phone calls and emails in a professional and efficient manner
• Building relationships with and coaching team members to maintain smooth operations
  
  
  

YOU NEED

• A college degree or higher qualification, or equivalent experience
• Prior work experience in the fitness or hotel industry
• Be able to obtain CPR and First Aid certification within three months of employment
• Prior experience in people and schedule management strongly preferred
• A great sense of humor and sense of fun
  
  
  

BROWNIE POINTS

• Prior experience overseeing and working events
• Familiar with property manager software
• Lifeguard, fitness, pool, or hotel-related certification
• Additional language skills
  
  
  

Come Join a Great Team!