Field Support Representative

Join a Premier Medical Device Innovator – Now Hiring a Field Support Representative

We are partnering with a premier, publicly traded medical device company headquartered in San Jose, California, that’s revolutionizing the future of robotic surgery. This is your opportunity to join a world-class team at the forefront of surgical innovation.

They are urgently seeking a Field Support Rep who will play a crucial role in providing exceptional technical support to customers and team members.

This is a 30-60 day contract-to-hire with an immediate start date.

This position is pivotal in ensuring the successful installation, maintenance, and repair of cutting-edge biomedical equipment, contributing to the overall mission of delivering outstanding customer experiences and advancing healthcare innovation.

If you're passionate about advanced robotics, precision engineering, and making a real difference in healthcare, this is your chance to be part of something extraordinary.

What Your Day-To-Day Will Involve:

• Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures.
• Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.
• Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns
• Record potential complaints, relay feedback, and report trends
• Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase
• Proactively monitor customer critical success factors and provide recommendations
• Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house
• Train company personnel and distributors on the correct operation and servicing of equipment
• Provide remote technical support to customers and company field personnel
• Comply with federal, state, and local regulations

The Qualifications We Need You to Possess:

• Must either reside or live 1 hour from New York International Airports
• Ability to travel up to 75% of the time (by car or flying)
• Minimum 3 years relevant experience. Associates degree required.
• Operation monitoring
• Quality control analysis
• Complex problem-solving and critical-thinking skills
• Ability to comprehend and write complex instructions, short correspondence, procedures, and training materials
• Ability to effectively present information in one-on-one and small group situations to customers and coworkers
• Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations
• Exceptional level of drive and dedication to deliver resolutions for the best customer experience

The Qualifications We Would Like You to Possess

• Experience in life sciences or healthcare industry or a regulated (FDA) environment a plus, but not required
• Previous startup experience a plus, must have enthusiasm and ability to work in a fast-paced start-up environment.