Store Manager (Soft Serve-98th)

Position Summary

Urban Wellness is seeking an experienced, motivated, and people-focused Store Manager to lead our Santa Fe Espanola dispensary operations. Store Managers play a critical role in driving store performance, developing teams, maintaining compliance, and creating an exceptional customer experience while supporting the continued growth of one of New Mexico’s leading cannabis companies. This position is ideal for leaders who thrive in fast-paced retail environments, value operational excellence, and are passionate about coaching teams, building culture, and developing long-term cannabis retail careers.

At Urban Wellness, Store Managers are empowered to lead professionally while receiving ongoing support, leadership development, and opportunities for continued career growth within the organization.

Benefits & Perks

• Competitive salary
• Health, dental, and vision insurance (employer contributions)
• Supplemental insurance options, including accident and disability coverage
• Paid time off (PTO) & Sick Leave (HWA Compliant)
• 30% employee discount on products and merchandise
• Ongoing leadership training and professional development
• Opportunities for advancement and multi-store leadership growth
• Supportive workplace culture with professional HR and operational infrastructure

Key Responsibilities

Leadership & Team Development

• Recruit, train, coach, and develop Budtenders, Leads, and Assistant Managers
• Foster a positive, accountable, and team-oriented workplace culture
• Support employee development, performance management, and operational consistency
• Lead by example through professionalism, communication, and customer service excellence
• Conduct team meetings, coaching sessions, and leadership development conversations

Customer Experience & Sales Leadership

• Ensure a welcoming, educational, and customer-focused dispensary environment
• Support sales performance, customer retention, and loyalty initiatives
• Resolve customer concerns professionally and effectively
• Monitor store performance and identify opportunities to improve customer experience and operational results
• Help drive store sales goals and team accountability

Operations & Compliance

• Oversee daily dispensary operations, including opening and closing procedures
• Ensure compliance with all New Mexico cannabis regulations and company SOPs
• Support inventory management, audits, cash handling, and operational reporting
• Maintain accurate documentation and operational organization
• Ensure compliance, safety, sanitation, and loss prevention standards are consistently followed

Inventory & Financial Oversight

• Monitor inventory levels and product accuracy
• Coordinate inventory audits and operational reporting
• Support labor management and operational budgeting goals
• Analyze sales trends and operational data to improve store performance

Team Collaboration & Company Culture

• Collaborate with leadership, HR, and operations teams
• Participate in company initiatives, leadership meetings, and operational projects
• Help maintain a respectful, inclusive, and professional workplace culture
• Support ongoing company growth and operational excellence initiatives

Qualifications

• Must be at least 21 years of age
• High school diploma or equivalent required
• 3–5 years of retail management experience preferred
• Cannabis industry leadership experience strongly preferred
• Strong leadership, communication, and team management skills
• Knowledge of cannabis products, retail operations, and customer service standards
• Understanding of New Mexico cannabis regulations and compliance expectations
• Experience with POS systems, inventory management, scheduling, and reporting
• Ability to multitask and lead effectively in a fast-paced retail environment
• Professional, organized, and solution-oriented mindset

Growth & Development Opportunities

Urban Wellness is committed to promoting from within whenever possible. Store Managers may have opportunities to grow into:

• Multi-Store Leadership
• Regional Operations
• Training & Development Leadership
• Additional operational and executive leadership opportunities as the company grows

Leaders receive ongoing development in:

• Cannabis compliance and SOPs
• Leadership and coaching
• Retail operations
• Sales performance
• HR and employee development
• Communication and conflict resolution

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and carry up to 25 pounds
• Ability to support daily retail operational activities as needed

Schedule Requirements

• Must be available to work evenings, weekends, and holidays as needed
• Must comply with all company policies, procedures, and compliance standards

Equal Opportunity Employer

Urban Wellness is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, respectful, and welcoming environment for all employees and customers.