Shift Lead (Montano)

Position Summary

Urban Wellness is seeking a full-time, knowledgeable, customer-focused Shift Lead to join our growing retail team at our Academy location in Albuquerque, NM. Shift Leads are Budtenders who are keyholders that play an important role in creating a welcoming, educational, and compliant customer experience while supporting the daily operations of the dispensary. This position is ideal for individuals who enjoy helping people, thrive in fast-paced retail environments, and are interested in long-term growth opportunities within the cannabis industry. Shift Sun - Wed

At Urban Wellness, Lead Budtenders are encouraged to grow into leadership positions through ongoing coaching, training, and professional development opportunities.

Benefits & Perks

• Competitive pay
• Access to tip earnings and annual merit raises based on performance
• Health, dental, and vision insurance
• Supplemental insurance options, including accident and disability coverage
• Paid time off (PTO)
• Sick Leave (HWA Compliant)
• 30% employee discount on products and merchandise
• Ongoing training and development
• Opportunities for career advancement and internal promotion
• Supportive workplace culture with professional leadership & human resources infrastructure

Key Responsibilities

Customer Service & Product Sales

• Greet and assist customers in a friendly, professional, and welcoming manner
• Educate customers on cannabis products, effects, dosage, and responsible use
• Help customers select products that best fit their needs and preferences
• Deliver a high-level customer experience focused on service, education, and retention
• Assist with front desk check-in procedures and customer verification
• Resolve customer concerns professionally and efficiently

Product Knowledge & Education

• Stay informed on cannabis products, strains, concentrates, edibles, tinctures, topicals, and accessories
• Maintain knowledge of New Mexico cannabis regulations and compliance standards
• Participate in ongoing product education and company training programs
• Support a culture of responsible cannabis education and customer care

Sales & POS Transactions

• Process sales accurately using the dispensary POS system
• Handle cash and electronic transactions responsibly
• Verify customer identification and eligibility in compliance with New Mexico regulations
• Support store sales goals, customer retention initiatives, and loyalty programs

Compliance, Inventory & Store Operations

• Adhere to all state and local cannabis regulations and company SOPs
• Maintain a clean, organized, and professional dispensary environment
• Assist with inventory counts, product restocking, and daily operational tasks
• Support safety, compliance, and loss prevention standards

Team Collaboration & Culture

• Work collaboratively with team members and leadership
• Participate in staff meetings, coaching sessions, and training programs
• Contribute to a positive, respectful, and professional workplace culture
• Support company events, promotions, and community engagement initiatives as needed

Qualifications

• Must be at least 21 years of age
• High school diploma or equivalent required
• Previous retail, customer service, hospitality, or cash handling experience preferred
• Cannabis industry experience is preferred, but we are willing to train strong candidates
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for customer service, education, and professional growth

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and carry up to 25 pounds
• Ability to perform repetitive tasks such as packaging, labeling, and scanning products

Schedule Requirements

• Must be available to work evenings, weekends, and holidays as needed
• Must comply with all company policies, procedures, and compliance standards

Growth & Development Opportunities

Urban Wellness is committed to promoting from within whenever possible. Employees have opportunities to grow into:

• Senior Budtender roles
• Lead Budtender positions
• Assistant Management
• Store Management
• Additional leadership opportunities as the company continues to grow

Employees receive ongoing training in:

• Cannabis product knowledge
• Customer service
• Compliance and SOPs
• Leadership development
• Sales and communication skills

About Us: Urban Wellness is a 10-year-old premier cannabis company in New Mexico. We are dedicated to providing high-quality products and exceptional customer service. We are passionate about the benefits of cannabis and committed to educating our customers while ensuring a welcoming and informative shopping experience.

Equal Opportunity Employer

Urban Wellness is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, respectful, and welcoming environment for all employees and customers.