Intake Specialist - Weatherization

The Urban League of Metropolitan St. Louis, the leading champion of empowerment and opportunity, is seeking a dedicated and motivated administrative professional with a passion for serving others to join our Weatherization team as an Intake Specialist.

This position plays a key role in supporting the Weatherization Department by serving as the first point of contact for clients and helping ensure smooth and efficient program operations.

Major responsibilities include:

• Serve as initial contact for clients over the phone and in person.
• Perform generical clerical duties, including responding to inquiries, providing information, and assisting clients as needed.
• Maintain accurate and up-to-date client records, track and log key data for reporting purposes.
• Prepare invoices for monthly expenses and contractor billing.
• Support program staff by assisting with follow-ups and ensuring documentation is complete and submitted for reporting.
• Assist clients with completing program applications.
• Support audits and inspections as needed to maintain compliance with program standards.
• Handle confidential and sensitive information with discretion, and professionalism.

Qualifications:

• Strong interpersonal skills and excellent customer service
• Ability to multitask and manage a variety of clerical and administrative responsibilities.
• Detail oriented with excellent organizational and communication skills.
• Candidates are required to obtain BPI (Building Performance Institute) certification and the Quality Control Inspector (QCI) certification within 12 months of hire.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, national origin, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other status protected by law.