Associate, Product Councils Membership

ABOUT ULI

The Urban Land Institute (ULI) is a nonprofit research and education organization supported by its members. Founded in 1936, the Institute now has more than 48,000 members worldwide, representing the entire spectrum of land use and real estate development disciplines, both private and public. As the preeminent, multidisciplinary real estate forum, ULI facilitates the open exchange of ideas and experiences among industry leaders and policy makers dedicated to shaping the built environment for transformative impact in communities worldwide.

POSITION SUMMARY

The Associate, Product Councils Membership plays a key role in supporting the engagement, growth, and retention of ULI’s Product Councils membership. This role is responsible for coordinating member onboarding, processing transactions, assisting with events, and maintaining accurate data and communications.

It’s an ideal opportunity for a detail-oriented and service-minded professional to contribute to ULI’s mission, build member relationships, and gain hands-on experience in membership management and event coordination within a global nonprofit.

This is a hybrid position requiring three days per week in ULI’s Washington, DC headquarters, with occasional travel for meetings and events. The salary for this position ranges from $55,781 - $60,662. Actual compensation will be based on experience, education, skills, and other job-related factors. This role is part of ULI’s comprehensive compensation package, which includes competitive benefits.

KEY RESPONSIBILITIES

• Manage membership transactions, including joins, renewals, cancellations, and updates.
• Maintain accurate membership records and databases.
• Coordinate onboarding of new members, including welcome communications and orientation support.
• Draft and assist with member communications and email campaigns.
• Provide logistical support for virtual and in-person events, including registration and onsite coordination.
• Support the planning and execution of the annual Product Council retreat.
• Track and analyze membership data to inform decision-making.
• Assist with surveys, outreach campaigns, and member engagement initiatives.
• Collaborate with internal teams to align membership strategies.
• Provide general administrative support to senior staff on special projects.
• Participate in ULI’s Spring and Fall Meeting activities, including member-facing events and networking.

QUALIFICATIONS

Minimum:

• 1–2 years of experience in membership, administrative, or customer-facing roles.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite.
• Ability to multitask and work effectively in a fast-paced, team-oriented environment.

Preferred:

• Experience working in a nonprofit or professional membership organization.
• Familiarity with real estate or urban development sectors.
• Knowledge of CRM systems (e.g., NetForum) and survey/reporting platforms.

APPLICATION INSTRUCTIONS:

To apply, please follow the link. Please submit a résumé and a letter of interest/cover letter. 

ULI is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion/creed, sex, national origin, disability, genetic information, pregnancy, veteran or active military status, non-citizenship or citizenship status, arrest or conviction record, credit history, salary history, caregiver status, sexual orientation, gender identity, marital or partnership status, familial status, unemployment status, status as a victim of domestic violence or sexual violence, or any other status protected by applicable law.

EOE/m/f/d/v. No relocation reimbursement is offered at this time.