Facility Manager (CTKI)

The Facility Manager serves as the primary point of contact for CTKI members. This role ensures smooth onboarding, compliance with ServSafe standards, and engagement in coaching, events, and kitchen use. You will be part mentor, part operations coordinator—nurturing members’ business growth while maintaining a safe, organized, and welcoming kitchen environment.

Primary Job Responsibilities – Facility Manager (CTKI)

ServSafe Compliance & Member Onboarding

• Champion food safety: Ensure all members and their teams maintain current ServSafe certifications.
• Shared Kitchen expertise: Maintain full knowledge of the Shared Kitchen Operations Manual and uphold all compliance standards.
• Lead onboarding: Conduct orientation sessions for new members (scheduled via Monday.com), covering kitchen rules, operational guidelines, and available opportunities.
• Prepare members for success: Review policies, conduct facility walk-throughs, and ensure new members feel confident and equipped to transition into CTKI.
• Coordinate coaching sessions: Support the scheduling and logistics of coaching sessions (via Monday.com) to connect members with business trainers and technical assistance.

Membership Oversight

• Champion community: Celebrate member achievements and promote a culture of encouragement.
• Ensure compliance: Schedule and coordinate fire marshal walkthroughs and pre-health inspections.
• Keep members informed: Share inspection dates and compliance updates through the CTKI Slack channel.

Facility Oversight & Compliance

• Schedule efficiency: Assist members with booking through Food Corridor and manage check-ins/check-outs.
• Maintain safety: Support kitchen cleanliness and uphold food safety standards alongside members.
• Secure operations: Ensure only approved and ServSafe-certified members access the facility.
• Address issues: Partner with members to resolve conflicts or non-compliance in a constructive, community-focused way.

Tracking & Accountability

• Document milestones: Track member certifications, coaching sessions, and business growth using systems designed for business advising and entrepreneurial development.
• Celebrating wins: Recognize member achievements and identify areas where additional support is needed to meet goals.
• Strengthen performance: Partner with members to develop corrective action plans when necessary, ensuring compliance with kitchen standards and fostering responsible business practices.

Event & Program Support

• Showcase members: Assist members in preparing for promotional events and opportunities.
• Simplify logistics: Support planning and coordination to ensure smooth operations.
• Create memorable experiences: Assist with event planning, logistics, and front-facing execution to elevate CTKI programs.
• Rental management: Coordinate and oversee all rental spaces associated with CTKI.

Administrative Duties

• Manage calendars: Coordinate coaching sessions and member onboarding through Monday.com; record progress in advisory and growth-tracking systems.
• Track event details: Maintain records of vendor payments, contracts, and entertainment for select events.
• Promote engagement: Support outreach activities such as school tours, public presentations, and storytelling efforts that highlight CTKI member successes.
• Supervise staff: Train and manage part-time employees, including scheduling and timesheet approval.
• Business operations oversight: Ensure compliance with licensing requirements and oversee day-to-day business operations.

Qualifications

• 2 years of experience in kitchen operations, food service management, or compliance oversight
• ServSafe Manager Certification (or ability to obtain within 30 days of hire)
• Strong organizational, coaching, and communication skills
• Familiarity with Microsoft 365, Food Corridor, and Monday.com preferred.
• Experience supporting small business owners or entrepreneurs is a strong plus
• Bilingual or experience in multicultural environments is a plus