Purpose

The Production Facility Manager oversees the production and mailing of customer deliverables from an HC3 print production facility. This role contributes directly to the satisfaction of our clients and the company's operational goals by leading, managing, and holding their designated Production team accountable for consistently generating high quality work products that meet end user expectations. A successful Production Facility Manager recruits and coaches a highly productive team that is focused on efficiency and accuracy.

Responsibilities

The responsibilities for this position include the following:

• Provide general Leadership, Management, and Accountability (LMA) for a designated print production facility, which includes three production shifts, five days per week.
• Manage production activities to ensure jobs are completed accurately and on time.
• Manage inventory and supply needs for the facility to ensure production activities run efficiently and inventory is maintained at an appropriate level.
• Facilitate equipment maintenance and vendor relationships.
• Maintain a secure, well kept, orderly production facility that is safe for employees and suitable for audits, meetings, and client tours.
• Oversee daily job production processes and evaluate with a continual improvement mindset to ensure the processes remain relevant, effective, and appropriately documented.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Critical thinking and problem solving skills
• Excellent listening, negotiation, and presentation skills
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Natural relationship builder with integrity, reliability, and maturity
• Positive attitude and customer-centric mentality
• Keen attention to detail and adherence to deadlines
• Attentive to the skill level and performance of direct reports
• Able to effectively lead a stable, high-performing team to achieve operational goals
• Self-driven and able to multi-task and work in a fast-paced, deadline-driven work environment
• Able to operate a pallet jack to move pallets weighing up to 1,000 lbs.
• Able to maneuver, roll, and move paper rolls weighing up to 1,000 lbs. by hand
• Able to move rolling carts containing cartons of printed documents weighing up 600 lbs.
• Able to lift and move cartons of printed documents weighing up to 70 lbs.
• Able to lift and move USPS pallets weighing up to 25 lbs.

Education, Experience, and Certifications

Required

• Bachelor's Degree in a relevant field or equivalent experience
• Management experience
• Intermediate computer skills

Preferred

• Broad manufacturing and industry experience
• Familiarity with Google Suite

Supervisory Responsibility

This position provides direct oversight and direction to the Production team at a single facility, to include assigning work, hiring for open positions, and conducting performance reviews.

Work Environment

Work will be performed in both a climate-controlled office environment and production facilities with strict safety regulations.

Travel

This role requires occasional overnight travel to provide oversight and support of other production facilities and to attend training, industry, or trade events.

Physical Demand

This role will require standing for long periods of time, operating warehouse equipment to move heavy loads, and lifting up to 70 lbs.

Position Type and Expected Hours

This is a full-time salaried position with responsibilities that may require night and weekend work in order to remain available to direct reports and area(s) of oversight. Normal working hours will be during the first shift, 7:00 AM to 3:30 PM, however, because production runs continuously 24/7/365, this role will be on call to resolve any escalated issues that occur during any of the three daily shifts.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Activities, duties, and responsibilities may change at any time with or without notice.