General Manager

JOB SUMMARY

Urban Air Milltown is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.

RESPONSIBILITIES

PEOPLE

• Hire, train, and provide mentorship to the staff to further develop their skills
• Cultivate a team environment that provides exceptional customer service
• Implement and execute all staff training programs
• Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
• Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
• Ensure execution of all employee recognition and incentive programs as documented
• Maintain a strong community presence through partnership with community and business organizations

OPERATIONS

• Maintain a safe, clean, and secure environment for all guests and staff
• Responsible for all aspects of the operation including food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
• Provide direction to the management team and ensure all staff members perform at a consistently high level
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards
• Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
• Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business

QUALIFICATIONS

• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
• 3 years of experience in Facility Operations & Management required
• Demonstrated ability in developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
• Adaptability, flexibility, and general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Ability to establish working relationships with all employees, management, and vendors
• Ability to maintain and project professionalism, internally and externally, at all times

WHO WILL SUCCEED IN THIS ROLE
Our staff and guests are important to us and should be to you as well. For many of our staff, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority younger staff. Encouraging and helping them grow professionally and personally as they enter the work force. Teaching them positive guest service skills to provide a fun, safe experience for our guests all while ensuring the GM tasks are being completed to control costs and drive revenue.

If this is you, apply now!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Milltown is an equal opportunity employer.