What are the responsibilities and job description for the Renewal Coordinator/Collections Specialist position at Upward On?
About the Opportunity
This is an opportunity for a renewal coordinator/collections specialist to join a reputable owner/operator/developer in their Leasing Department. The ideal candidate for this position will have a minimum of 2 years of collections and/or renewal experience interacting with a large and varied customer base. Strong communication, problem solving, and analytical skills. Ability to work well under pressure with a high degree of energy. Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals on a frequent basis. Proficient in Excel and Word.
Role & Responsibilities
The Renewal Coordinator/Collections Specialist serves as a liaison between current tenants and the Main Office.
The RC/CS must be prepared to:
- Respond to tenant inquiries regarding lease renewal and collections matters in a timely manner including but not limited to:
- renewal rent negotiations
- extensions
- tenant cancellation clauses
- owner cancellation clauses
- re-qualifications
- tenant reference letters
- fitness center renewals
- ledger charges as per lease terms
- account reconciliation including but not limited to
- rent payments
- account charges
- late fees
- returned payments
- security deposits
- application of payments on ledger
- Prepare Rent Stabilized (RS), De-Controlled (DC) leases, Storage Space Agreements and Fitness Center Renewal Agreements according to mailing schedule and mail or email them to the residents.
- Process lease renewals, storage space renewals, fitness center renewals, extensions, and re-qualifications.
- Track and update inventory on the 30-Day report and Renewal Activity Report.
- Provide weekly updates on upcoming inventory to the Leasing Specialists
- Communicate with tenants and Leasing agents on status of lease renewals
- Request holdover actions to be commenced for failure to renew, failure to vacate and non-primary residence where applicable.
- Communicate with each tenant in arrears via email (3 rounds) providing tenant ledger and unpaid charges along with a follow up phone call to review tenant ledger and unpaid charges with tenants and respond to any tenant uncertainties.
- Note all correspondence with tenant in Yardi Memos and on the Arrears/Collections Master Spreadsheet for applicable month.
- Correctly categorize the collections spreadsheet according to the status of the arrears and follow up on pending payments.
- Prepare and distribute Collections correspondence with tenants.
Qualifications and Education Requirements
- Bachelor’s degree or related work experience
- Yardi Voyager experience beneficial
- Proficient in Microsoft Office
- Proactive, resourceful, and able to juggle multiple time sensitive deadlines
- Well organized and detail oriented
- Must be flexible to handle tasks outside of their job description
$70,000 - $75,000
outstanding benefits, PTO, 401K match
WFH Fridays, in office 9-5 M-Th
Salary : $70,000 - $75,000