What are the responsibilities and job description for the National Account Manager position at UpSwell?
UpSwell Marketing is hiring a National Account Manager—an exciting opportunity for a highly organized, client-facing professional who wants to play a pivotal role in helping brands grow through smart, data-driven marketing.
UpSwell is a nationally recognized marketing company that helps businesses grow through direct response marketing strategies backed by data and analytics. Named one of the Best & Brightest Companies to Work For in the Nation and recognized as an Inc. 5000 Fastest-Growing Company, we offer the energy of a high-growth organization with a collaborative culture where people can build meaningful careers.
About the Role
We are looking for a proactive and detail-oriented National Account Manager who is equally comfortable maintaining strong client relationships and keeping complex projects organized, on track, and moving forward across multi-location marketing campaigns.
In this role, you will support national and franchise-level campaigns from launch through reporting, serving as a client-facing partner while also driving organized, high-quality execution across every stage of the campaign lifecycle.
You will work cross-functionally with teams across the business while gaining hands-on experience in account management, campaign operations, reporting, and client communication; making this a strong opportunity for someone who wants to grow in a fast-paced marketing environment.
What You Will Do:
• Support the execution of national and franchise-level marketing campaigns from setup through delivery
• Serve as a client-facing point of contact for updates, approvals, delivery notifications, and day-to-day communication
• Coordinate key campaign elements such as target area selections, creative requests, and location details
• Process orders and maintain accurate campaign records, timelines, and supporting documentation
• Help keep campaigns organized and on schedule by following up on pending items and escalating issues when appropriate
• Partner with internal teams including Analytics, Design, Production, and Client Services to drive campaign success
• Support ROI and tracking tools, including manual uploads and reporting assistance
• Deliver a high level of professionalism, organization, and client care throughout the campaign lifecycle
• Take on additional responsibilities and special projects as needed
Why UpSwell:
• Join a collaborative, fast-paced, and growth-oriented environment
• Work with a diverse portfolio of businesses and industries across the country
• Make a direct impact on campaign execution and client success
• Be part of a team that values communication, initiative, accountability, and partnership
• Gain ongoing opportunities for professional development and career growth
• Contribute to a company with strong momentum, national recognition, and an entrepreneurial spirit
• Earn competitive compensation with salary plus bonus opportunities based
Requirements
What We Are Looking For:
• Bachelor’s degree preferred
• Strong organizational skills and close attention to detail
• Excellent written and verbal communication skills
• Confidence and professionalism in a client-facing role
• Ability to manage multiple priorities and deadlines effectively
• Comfortable working in a fast-paced, deadline-driven environment
• Proactive, dependable, and relationship-oriented approach
• Experience in marketing, account management, project coordination, or client services is a plus. Ideal for someone with 2-4 years experience
UpSwell is an Equal Opportunity Employer and is committed to fostering an inclusive environment for all employees and applicants.