Scheduler

PURPOSE

The Scheduler is responsible for efficiently coordinating appointments, managing waitlists, and ensuring smooth communication between clients, staff, and departments. This role requires strong organizational skills, attention to detail, and a commitment to maintaining a professional and responsive work environment.

KEY RESPONSIBILITIES

• Maintain all office functions.
• Work in tandem with benefits coordinator and all Providers for scheduling needs in the electronic health record (EHR) system.
• Support Medical Providers by taking vital signs.
• Chart management - must be able to navigate an electronic health record system to support record requests for clients and community agencies and court systems.
• Manage Telehealth session logistics for intake, screenings, and assessments with staff available via Telehealth.
• Make appointments, track and call and send out via the EHR appointment reminders.
• Coordinate, manage and send electronic and written health records to external agencies with previous verification of signed releases of information per Upstream policies and procedures. This includes progress, counseling, DAP notes and clinical documentation.
• Works in collaboration with the assigned team, regional supervisors, and leadership while following the appropriate processes.
• Clean and sanitize facility as needed.
• Collaborate with other agencies and staff.
• Have AMAZING customer service skills and de-escalate clients and people walking in if needed.
• Answering phones and transferring calls, uploading documents to charts.
• Maintains professional and ethical behaviors with all clients and staff.

WORKING CONDITIONS

• In office, computer/desk work

FBI CRIMINAL BACKGROUND CHECK

• Yes – This role required direct interaction with clients

FBI Criminal Background check is required. Employment or contract is contingent upon eligibility see disqualifying convictions at , New Mexico Administrative Code – Caregiver Criminal History Screening Requirements, Disqualifying Convictions.

PROFESSIONAL CONDUCT

We are committed to maintaining a respectful and inclusive workplace. All employees are expected to adhere to the highest standards of professionalism, which include:

• Confidentiality: Always protect sensitive information and respect privacy.
• Integrity: Uphold honesty and ethical behavior in all interactions.
• Respect: Treat colleagues, clients, and stakeholders with dignity and respect, valuing diverse perspectives and backgrounds.
• Commitment to Ethical Decision: Prioritize ethics in navigating complex situations, ensuring decisions are both beneficial and morally sound.
• Respect for Diversity: Acknowledge and value diverse perspectives, fostering an innovative and collaborative workplace culture.
• Maintaining Standards under Pressure: Exhibit the ability to perform well in stressful situations and challenging environments.
• Collaboration: Foster a spirit of teamwork and cooperation, promoting open communication and constructive feedback.
• Accountability: Take responsibility for your actions, meet deadlines, and follow through on commitments.

We believe that a positive work environment is essential for success and encourage all team members to contribute to a culture of professionalism.

EXEMPTION STATUS

• This position is non-exempt (hourly position)

DEPARTMENT

• Administration

REPORTS TO

• Facility Operations Director

QUALIFICATIONS

• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational, time management, customer service and interpersonal skills.
• Previous experience in scheduling, administrative support, or customer service preferred.

Required

• High School Diploma

Preferred

• Associate degree (preferred) from an accredited university, desired two-year minimum experience in a related field.

WORK REMOTELY

• No

JOB TYPE

• Full Time

SCHEDULE

• Monday – Friday
• 8:00 a.m. – 5:00 p.m.

WORK LOCATION

• Cedar Crest

BENEFITS

• Retirement savings option: employees may elect payroll deductions to their own retirement accounts (e.g., IRA, 401(k)); no employer contribution provided

Job Type: Full-time

Pay: $ $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $24