What are the responsibilities and job description for the Scheduler position at Lovelace Health System?
Overview
Responsibilities
Qualifications
Join our team as a day shift, full-time, Scheduler in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors, and advanced practice providers in a broad range of specialties and primary care.
Responsibilities
- Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
- Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.
- Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
- Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
- Shows dedication and commitment to patients through dependable attendance and schedule adherence.
Qualifications
Job Requirements:
High School Diploma or GED equivalent.
Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Knowledge of standard office procedures and equipment.
Preferred Job Requirements:
Associate degree or higher in a related field of study.
1 year healthcare background/experience and/or call center experience.
2 years of experience working in a healthcare field/role or call center environment.