Assistant Operations Manager

Have you ever thought about a career in the fast-paced gold and silver industry? If so, here is your golden opportunity and the timing could not be better.  Upstate Coin & Gold is seeking an experienced Assistant Operations Manager to help oversee day-to-day wholesales operations at our state-of-the art facility in Centennial, Colorado.  

Keys to Success:

• Motivated: You are a self-starter who thrives in fast-paced transactional environments and are excited to learn about new industries.
• Detail Oriented: You have a quick mind for accuracy and have the uncanny ability to spot errors.
• Innovative: You are a problem solver not content in a job where is it the same thing day in and day out. You want to dive deeper and know the “why” of processes. You enjoy identifying ways to improve workflow.
• Ambitious: You want to help build something from the ground up and lead by example.

Responsibilities:

• Managing, in conjunction with the Operations Manager, all day-to-day aspects of a fast-paced, high sku wholesale processing and distribution operation, including (but not limited to) the following functional areas: shipping, receiving, grading and processing and inventory management
• Managing the strict adherence to all applicable operational, health and safety, inventory control, security, and HR-related SOPs in a consistent, fair, and cost-effective manner
• Consistently meeting or exceeding all operational and customer service related KPI targets
• Identifying opportunities for ongoing process improvements, equipment upgrades, additional training opportunities, staffing changes, and/or workplace health and safety improvements
• Delegating tasks as needed while understanding that the accountability for the performance of such tasks remains with this position
• Supervise staff of 15-25 to efficiently complete daily, weekly, and monthly objectives in a manner that builds upon our best-in-class service for our wide array of vendors and customers
• May assist in hiring, onboarding, performance reviews and disciplinary processes, upon request by Operations and / or HR Manager
• Updating all relevant SOPs and training materials on an ongoing basis
• Preparation of all required daily/weekly/monthly reports
• All other tasks as assigned by management

Qualifications:

• Bachelor’s degree in Business Management, Operations Management, or a related field of study; advanced training or certifications highly desirable
• Minimum three (3) years of operations management experience in a warehouse, pick/pack/ship, or 3PL environment
• Minimum one (1) year of experience in a management or lead role
• Occasional travel to the company’s Syracuse, NY location, vendor meetings, off-site training meetings, trade shows, or other business-related functions may be required
• Excellent time management skills
• Experience working with/managing package delivery vendors and service providers (UPS, FedEx, USPS)
• Working knowledge of carrier (UPS) or other third-party automated shipping software system
• Excellent analytical and problem-solving skills
• Hands-on, “roll up your sleeves” mindset when it comes to leading by example and helping meet daily customer requirements efficiently and with a high level of accuracy
• Ability to think on one’s feet and adjust schedules and workflows to adapt to daily changes in demand
• Strong written and oral communication skills
• Proficient in MS Office and Google Suite tools
• Hands-on ERP experience is a plus, NetSuite highly desirable
• Strong working knowledge of OSHA and other related workplace safety requirements

Total Rewards Package:

• Competitive compensation based on experience
• Annual performance bonus opportunity based on meeting/exceeding project management metrics and KPIs
• Up to 6% company match on 401(k)
• Employer-paid profit-sharing and cash balance plans
• Comprehensive medical, dental, vision, and Employee Assistance plans
• HSA and FSA plans (pre-tax benefit)
• Company paid STD, LTD, Life, and AD&D
• Supplemental coverage available, including Critical Illness, Accident, Hospitalization, and Pet
• PTO and paid holidays
• Employee discounts
• Extensive on-the-job training and opportunities for advancement

Salary : $70,000 - $90,000