Clinical Program Quality Specialist

Pay: $32.00 - $34.00 an hour

The Program Quality Specialist – Clinical supports clinical and administrative operations. This may include gathering and organizing medical data in support of clinical service delivery needs, managing databases, complete administrative support tasks, and preparing and keeping agency records and files.

This employee may also be assigned to the role of supporting the senior leadership team in managing multiple projects and deadlines. The role includes assisting with monitoring program operations and issues, coordinating and facilitating communication among team members, and organizing key information.

Core Responsibilities

• Applies medical knowledge to processes and systems within program healthcare-related operations and analyzes efficiency, effectiveness, and quality of services provided. Makes recommendations for process / system improvements.
• Assists with maintaining agency databases and filing systems; create reports as needed by program leadership.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Generate and maintain correspondence including letters, memos, forms, reports, logs and charts as required by supervisor or program.
• Participate as an adjunct member of the program Leadership Team including assisting in scheduling meetings, coordinating the agenda, recording and distributing minutes, and attending meetings as requested.
• Prioritize conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
• Develop and manage ways to optimize workflow to achieve high quality care and excellent customer service.
• Participate in activities that may include meetings, trainings and committees.
• Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the agency’s culture, values and mission.
• Ensure compliance with all pertinent government and agency regulations and operating standards.
• Other duties as assigned.
  
  

Qualifications

• Valid NYS LPN Certification required; RN preferred.
• 3 years relevant work experience required.
• Valid NYS drivers license required as work involves travel between agency locations in residential and day programs.
  
  

Benefits

We believe that our employees are our greatest asset, and we are committed to creating an environment where you can thrive both personally and professionally. Our workplace offers opportunities to grow, learn, and make a meaningful impact in a fast-paced, collaborative atmosphere.

We also offer a competitive salary and comprehensive benefits package, including:

• Comprehensive Health/Dental/Vision Coverage
• Low-cost individual health insurance plan
• Dollar-for-dollar retirement match (up to 7%)
• Retirement Plan 403(b)
• Life Insurance & Voluntary Benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation, Employee Leave)
• Tuition Reimbursement
• Service Awards & Employee Appreciation Events
• Employee Discounts
• Direct Deposit
  
  

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org

Program Quality Specialist (Clinical)