What are the responsibilities and job description for the Service Coordinator, Supportive Housing (A Way Home Program) position at Upper Valley Haven?
Are you an experienced human services professional who enjoys building meaningful relationships, solving complex problems, and helping people achieve long-term stability?
Upper Valley Haven is seeking a Service Coordinator to join our supportive housing team. This is a rare opportunity to work with a focused caseload of 15 households living in our A Way Home Permanent Supportive Housing program in White River Junction, Vermont. The opening results from an internal promotion, reflecting the growth opportunities available within our organization.
Working alongside a fellow Service Coordinator and under the supervision of a Licensed Clinician, you will help individuals and families maintain stable housing, pursue personal goals, and access the services and resources they need to thrive. Unlike many case management positions, this role is not constrained by billing requirements, allowing staff to work creatively, flexibly, and responsively to meet tenants' needs.
About Upper Valley Haven
Upper Valley Haven is a community-centered nonprofit dedicated to helping people move out of homelessness and hunger and toward self-sufficiency. Through shelter, food access, education, and supportive services, we partner with individuals and families to build stability and opportunity. Our work is grounded in dignity, equity, respect, and compassion.
What You'll Do
As a Service Coordinator, you will:
- Maintain a caseload of approximately 15 households living in permanent supportive housing
- Build trusting, strengths-based relationships with tenants over time
- Conduct home visits and community-based meetings
- Develop and implement individualized service plans
- Coordinate services with healthcare providers, community agencies, and partner organizations
- Provide crisis intervention, advocacy, and housing stability support
- Assist tenants in navigating benefits, community resources, and complex systems
- Support community-building activities and tenant engagement
- Maintain accurate and timely documentation and case records
- Contribute to program development, service improvements, and community partnerships
What We're Looking For
The ideal candidate is:
- Relationship-centered, strengths-based, and trauma-informed
- Skilled at building rapport with individuals from diverse backgrounds
- Experienced working with people facing homelessness, housing instability, mental health challenges, and substance use disorders
- Creative, flexible, resilient, and solutions-oriented
- Comfortable balancing independent work with close collaboration
- Highly organized and committed to timely, accurate documentation
- An effective advocate who can navigate community systems and partnerships
- Committed to maintaining the highest ethical and confidentiality standards
Qualifications
Required:
- Master's degree in social work, human services, counseling, psychology, or a related field. A bachelor’s degree accompanied by considerable experience can be considered.
- Experience working with individuals and families with complex needs
- Knowledge of homelessness, mental health, substance use, and housing stability challenges
- Strong crisis management and advocacy skills
- Valid driver's license
Preferred:
- Experience in housing services, case management, or permanent supportive housing
- Familiarity with HMIS or similar database systems
- Knowledge of resources and services available throughout the Upper Valley region
Compensation & Benefits
Salary: $54,000-$57,000 annually, depending on qualifications and experience.
Benefits include:
- Medical, dental, and vision insurance
- Over five weeks of paid time off
- Paid holidays
- Employer-paid life insurance
- 403(b) retirement plan with employer match
- Funded professional development and role-based learning opportunities
- Weekly clinical supervision and peer support
- Opportunities to participate in staff-led committees and organizational initiatives
Schedule & Work Environment
This is a full-time, Monday-Friday position with some scheduling flexibility. The role is primarily on-site in White River Junction and involves regular home visits, community-based work, and limited travel throughout the Upper Valley. Company vehicles and mileage reimbursement are available for work-related travel. Remote work opportunities are limited due to the nature of the position.
Apply Today
Join a collaborative team that believes everyone deserves stable housing, dignity, and opportunity. If you are passionate about building relationships, supporting housing stability, and helping individuals achieve their goals, we encourage you to apply.
Upper Valley Haven is an Equal Opportunity Employer. We are committed to creating a workplace that is welcoming, inclusive, and respectful of all individuals. Applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Salary : $54,000 - $57,000