What are the responsibilities and job description for the Resident Services Coordinator position at Twin Pines Housing?
About Twin Pines Housing:
Our mission is to increase access to quality housing and supportive services to meet the pressing and long-term needs of the Upper Valley community.
Position Description: RESIDENT SERVICES COORDINATOR
Duties:
To assist the Director of Supportive Services specifically and the Property Management team in general in supporting Twin Pines Housings’ residents and leaseholders; to coordinate integrated efforts of Twin Pines Housing and the agencies referring households; to provide additional support as assigned from time to time to other households in Twin Pines’ portfolio; to provide general administrative support.
General Supportive Services
- Attend lease signings, prepare and present Twin Pines Housing Welcome Packets.
- Advocate for residents when appropriate; advocate for Twin Pines when appropriate.
- Staff existing/help develop new programs of interest to residents and approved by Twin Pines Housing.
- Offer residents, Property Management, and referring agencies support to design and implement Lease Addendums and other plans focused on housing stability and life goals.
- Complete all necessary client- or program-related documentation in a timely manner, including, but not limited to the following: household verification documents, discount programs, resident memos, etc.
- Attend scheduled and emergency meetings and represent Twin Pines Housing as assigned by Director.
- Attend professional conferences as requested and complete assigned trainings.
- Shared office or community tasks including producing and distributing resident newsletter(s) and survey(s), performing general office duties (covering the telephone, copying, receiving and recording rent payments, helping walk-ins seeking information, etc.).
- Other duties as assigned.
Physical Requirements: Ability to access all company sites, buildings, apartments and facilities. Twin Pines Housing is a fragrance free work environment.
Preferred qualifications:
- B.A. in human services or related field, or equivalent work experience
- Two years’ experience working with families in crisis
- Basic familiarity with Microsoft Office Suite including Outlook, Word, Publisher, Excel
Additional skills:
- Familiarity with ACES and trauma informed practices
- Ability to be a strong advocate simultaneously for the resident and the company.
- Ability to work well independently and within teams and maintain a cooperative attitude with residents, staff, community members, and Trustees
- Good organizational and communication skills
- Ability to maintain absolute privacy for residents and confidentiality of Twin Pines Housing records and communication
- Good sense of humor, ability to adapt to schedule changes, creative, willing to learn
- Reliable vehicle, valid driver’s license, vehicle registration, and insurance
- Other tasks as required / requested
Demonstrated ability to maintain professional and personal boundaries, including:
- Conversational topics.
- Protect resident privacy and records appropriately in written and verbal communications, properly file and store identifying information at all times and in all locations, office and remote.
- Clear awareness of impact of language and demeanor in varying situations; able to vary as needed to reduce trauma and negative outcomes for residents in challenging situations.
Status: The resident services coordinator is regular, fulltime, includes benefits.
Supervision: The position is supervised by the Director of Supportive Services
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $25