Adult Shelter Service Coordinator

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. We are a hardworking, vibrant, and agile team that navigates a complex environment of service within a culture of cooperation. We seek connection and resolve to stand together during challenges and acknowledge each other’s value. We validate feelings, honor differences, and celebrate victories. We strive to support the well-being and the personal and professional growth of our team members.

At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on their well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

Overview

Rare opportunity to work in the Haven’s Adult Shelter, Hixon House. This role has not been available for over five years and is only open now due to an internal staff promotion. We are seeking open-minded, strengths-based candidates who have experience working collaboratively with community partners, have strong interpersonal skills, and are invested in working with adults who are experiencing homelessness. Hixon Adult Shelter provides temporary emergency housing for up to 20 adults, 18 years and over. In this role, you will build trusting relationships and help our clients access resources to obtain and sustain permanent housing and support them in achieving their goals. This role will also help clients to navigate living in a communal setting while supporting their housing needs.

Benefits

Our benefits package includes medical, dental, vision, paid holidays, generous paid time off, life insurance, and a matching 403(b) retirement plan. We invest in the growth and development of our staff with a role-based, funded learning and development plan. We are a dog-friendly workplace.

Compensation

This is a full-time, site-based, Monday to Friday position and the salary range is $52,000 to $57,000 depending on education and experience.  Some evening hours may be required.

 Key Responsibilities

• Ensure trauma-informed, consistent service delivery
• Carry a caseload of 15 guests and collaborate with fellow Service Coordinators and Shelter Staff
• Ensure responsible use of resources and maximize shelter bed capacity
• Build solid and collaborative relationships with partner agencies
• Assist with program design and implementation including educational offerings, house meetings, bulletin boards, and more
• Help maintain a safe, clean, and inviting shelter environment by participating in room inspections and coordinating with maintenance staff as needed
• Maintain thorough and professional documentation
• Ensure policies and procedures are followed and shelter standards are achieved

Benefits

• Medical, dental, vision insurance
• Paid holidays and generous paid time off
• Life insurance
• Matching 403(b) retirement plan
• Funded learning and development plan
• Dog-friendly workplace

• Clinical supervision provided by an LICSW for those seeking licensure.

Critical Competencies

• Authenticity, resiliency, and flexibility
• Excellent written and verbal communication skills
• Effective problem-solving abilities
• Outside-of-the-box thinking
• Skilled at de-escalation
• Strong advocacy and crisis management skills
• Resourceful and creative
• Compassionate and empathetic approach
• Reliable and punctual
• Well-organized and able to manage multiple priorities
• Experience in residential and/or shelter settings, with knowledge of harm reduction, trauma-informed care, aging, mental health, and substance mis-use.
• Clinical skills for ethical decision-making
• Demonstrated passion and conviction for the work

Qualifications

• Bachelor’s degree in social work, human services, psychology, or related field required with a master’s degree preferred
• Experience in social services, nonprofit settings, or homeless services
• Prior case management experience and/or related internships, volunteer work, or work experience in addition to formal education.
• Relevant certifications in social work, mental health, or crisis intervention a plus

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

Salary : $52,000 - $57,000