What are the responsibilities and job description for the Guest Services Associate position at Upper Peninsula Children's Museum?
Guest Services Associate- supports the daily operations of the Upper Michigan Children's Museum by working both the front store/check in desk and the museum floor. This role is responsible for creating a welcoming, positive experience for every family that walks through our doors. This is a highly guest-facing position that requires energy, attentiveness, and a proactive attitude. Team members help maintain a clean, organized, and safe environment while supporting children and caregivers in their pay and learning. All associates are cross-trained in both store and floor responsibilities.
Core Expectations-
- Greet every guest warmly and professionally.
- Maintain a consistently positive and helpful attitude.
- Take initiative when something needs attention.
- Support a clean, safe, and organized museum environment.
- Communicate clearly with teammates and supervisors.
Store / Front Desk Responsibilities-
- Check in guests warmly and professionally.
- Process admissions, memberships, retail sales, and donations.
- Maintain knowledge of membership benefits and pricing.
- Answer phone calls and respond to guest questions.
- Maintain organized and visually appealing retain displays.
- Restock merchandise and notify the Store Manager of low inventory.
- Handle cash and transactions accurately.
- Promote memberships and upcoming programs when appropriate.
Floor Staff Responsibilities-
- Monitor exhibit areas to ensure safety and positive guest interactions.
- Reset exhibits and materials throughout the day.
- Perform light cleaning, including wiping down surfaces and organizing materials.
- Engage with children and families in a supportive and friendly manner.
- Redirect unsafe behavior calmly and respectfully.
- Report broken materials or safety concerns immediately.
- Support party rentals and special events as assigned.
Team Responsibilities-
- Arrive on time and ready to work.
- Follow opening and closing procedures as assigned.
- Assist with event set-up and tear-down.
- Support a culture of inclusion and respect.
- Represent the museum positively at all times.
Pay: From $15.00 per hour
Work Location: In person
Salary : $15