The Guest Services Associates in the Guest Services department interacts with Zoo guests daily. Delivering a great guest experience is the #1 priority of the department. To deliver a superior guest experience, Guest Service Associates will accomplish this through up-to-date product knowledge and friendly service. The services provided by the Guest Services Associates in the Guest Service department are Zoo admissions, merchandise sales, restaurant service, knowledge of daily programs, assisting in ride operations of the carousel and train, and other areas as necessary.
Delivery of a great guest experience – providing timely, attentive, accurate, upbeat service to Zoo Guests.
Make sure guest’s needs are met using fair, friendly, and courteous service.
Ability to communicate effectively and maintain positive working relationships with the public and co-workers.
Ability to handle cash properly with the expectation that dollar amounts will be verified, and the transaction will be recorded in the Point-of-Sale system.
Maintains cleanliness and sanitation according to established guidelines including but not limited to employee work areas, gift shop, restaurant, and Zoo pathways.
Abide by ServSafe Regulations of food handling and preparing of food items for sale to guests.
Ability to operate golf carts in a safe manner (do not drive unless trained), point-of-sale equipment, photocopiers, and basic office tools.
Performs related functions as assigned.
Education and Experience:
Must be at least 16 years of age (with work permit if under age of 16). High school diploma or enrollment in high school or GED program with passing grades, or any equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities. Retail or food industry experience desirable but not necessary.
Licenses and Certifications:
Work permit if under age 16.
General knowledge of basic math and reading.
General knowledge of proper hygiene and health.
General knowledge of State and local health codes as they relate to the food industry.
Skill in customer relations and organization.
Ability to perform medium manual labor.
Ability to perform basic math functions.
Ability to operate a cash register and other concession devices.
Ability to communicate effectively both orally and in writing.
Ability to follow detailed instructions, which may be oral and/or written.
Ability to maintain accurate and current records.
Ability to operate required food preparation/dispensing equipment.
Ability to answer inquiries, complaints, and give directions effectively and with tact and courtesy.
Ability to establish and maintain effective working relationships with staff, volunteers, and the public.
Ability to work the required hours of the position.
