CRM and Student Success Systems Administrator

ONLY APPLY ONLINE AND Learn more at https://uiu.edu/employment/.

Title: CRM and Student Success Systems Administrator

Location: Fayette/Remote

Required Documentation
Interested candidates should submit a cover letter and resume. Submit your documents at the end of the application to be considered. If you need help, please reach out to employment@uiu.edu.

Position Summary

The CRM and Student Success Systems Administrator oversees the enrollment management software applications to help manage student data, marketing, customer support and business processes. This position gathers requirements from end users and supports solutions by leveraging existing options including recommending configuration changes in established software systems, customizing enrollment management software user interfaces, and providing end user training of the platform. Analyzing and understanding business processes, resolving production issues, and recommending changes through careful consultation with IT personnel, constituent offices, and vendors are key requirements for this role.

Position Responsibilities

• This position analyzes, designs, and develops system interfaces and integrations between multiple software systems including in-house administrative information systems, and off-site hosted applications.
• Recommend customization, configuration, and enhanced use of campus student information systems including: Jenzabar products, CRM system, document management system, and other related applications.
• Work with end users to define requirements, determine appropriate software configuration, and test application changes.
• Monitor the flow of information and any backlog, so clearance processes may be developed and instituted as needed.
• Develop and provide training for end-users. Serve as a trainer of the CRM software to the university end users.
• Assist end-users with custom reports by garnering an understanding of business needs and developing appropriate queries.
• Assist with the creation of automated communication flow to prospective students through various methods (postal mail, email, social media, text messages, etc.)
• Create documentation for use of the software for the university community.
• Develop and test interfaces and conversion programs.
• Prepare necessary documentation of programs, module configurations, and administrative application customizations.
• Support efforts to increase brand visibility and student engagement through innovative recruitment techniques and messaging.
• Acts as a liaison with I.T., vendors, and University departments/committees.
• Maintains and supports the integrity, consistency, and security for the division’s databases, including maintaining complex confidential data consistent with UIU policy.
• Other related duties as assigned.

Required Qualifications

• Thorough knowledge of ERP systems and relational databases required.
• Training and experience in SQL required.
• At least three years of experience documenting business processes required.
• Relevant position specific Bachelor’s degree required.

Benefits Package
Free & reduced UIU tuition packages for employees, dependents, and spouses, paid vacation and sick leave, paid holidays, retirement, health, life, and other insurance are available.

Employment is contingent upon successful completion of a background check.

This position is funded through a federal Title III grant. Continued employment is contingent upon the availability of grant funding and continued institutional need. Title III grant funding is currently anticipated for up to five years; however, funding is subject to annual federal appropriations, grant requirements, and the continued availability of awarded funds. Upon conclusion of the grant period, the University may elect to continue the position through institutional or other available funding based on institutional needs, available resources, and University approval.

About us

Upper Iowa University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upper Iowa University’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, furloughs, use of facilities, participation in activities, compensation, and training.

ONLY APPLY ONLINE AND Learn more at https://uiu.edu/employment/.

Pay: From $50,000.00 per year

Work Location: Hybrid remote in Fayette, IA 52142

Salary : $50,000